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Office and Administrative Support Occupations

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Employment of office and administrative support occupations is projected to show little or no change from 2016 to 2026. Technology is expected to substitute or supplant some functions that workers in office and administrative support occupations do.

The median annual wage for office and administrative support occupations was $34,740 in May 2017, below the median for all occupations of $37,690.

OCCUPATION	JOB SUMMARY	ENTRY-LEVEL EDUCATION	2017 MEDIAN PAY
Bill and Account Collectors	Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.	High school diploma or equivalent	$35,330
Bookkeeping, Accounting, and Auditing Clerks	Bookkeeping, accounting, and auditing clerks produce financial records for organizations. They record financial transactions, update statements, and check financial records for accuracy.	Some college, no degree	$39,240
Customer Service Representatives	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	High school diploma or equivalent	$32,890
Desktop Publishers	Desktop publishers use computer software to design page layouts for newspapers, books, brochures, and other items that are printed or published online.	Associate's degree	$42,350
Financial Clerks	Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out financial transactions.	High school diploma or equivalent	$38,680
General Office Clerks	General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.	High school diploma or equivalent	$31,500
Information Clerks	Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.	See How to Become One	$33,680
Material Recording Clerks	Material recording clerks track product information in order to keep businesses and supply chains on schedule. They ensure proper scheduling, recordkeeping, and inventory control.	High school diploma or equivalent	$27,600
Police, Fire, and Ambulance Dispatchers	Police, fire, and ambulance dispatchers, also called public safety telecommunicators, answer emergency and nonemergency calls.	High school diploma or equivalent	$39,640
Postal Service Workers	Postal service workers sell postal products and collect, sort, and deliver mail.	High school diploma or equivalent	$57,260
Receptionists	Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.	High school diploma or equivalent	$28,390
Secretaries and Administrative Assistants	Secretaries and administrative assistants perform routine clerical and administrative duties. They organize files, prepare documents, schedule appointments, and support other staff.	High school diploma or equivalent	$37,870
Tellers	Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.	High school diploma or equivalent	$28,110