Office and Administrative Support Occupations
Employment in office and administrative support occupations is projected to decline 3 percent, with a loss of about 539,200 jobs from 2020 to 2030. Technology is expected to substitute or supplant some functions that workers in office and administrative support occupations do. Despite projected employment declines, however, openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire.
The median annual wage for office and administrative support occupations was $38,050 in May 2021, below the median for all occupations of $45,760.
BLS provides summary data, including employment projections, for office and administrative support occupations not shown in the table on this page. That information is available on the Data for Occupations Not Covered in Detail page.
| |
OCCUPATION |
JOB SUMMARY |
ENTRY-LEVEL EDUCATION  |
2021 MEDIAN PAY |
|
Bill and Account Collectors
|
Bill and account collectors try to recover payment on overdue bills.
|
High school diploma or equivalent
|
$37,700
|
|
Bookkeeping, Accounting, and Auditing Clerks
|
Bookkeeping, accounting, and auditing clerks produce financial records for organizations and check financial records for accuracy.
|
Some college, no degree
|
$45,560
|
|
Customer Service Representatives
|
Customer service representatives interact with customers to handle complaints, process orders, and answer questions.
|
High school diploma or equivalent
|
$36,920
|
|
Desktop Publishers
|
Desktop publishers use computer software to design page layouts for items that are printed or published online.
|
Associate's degree
|
$46,910
|
|
Financial Clerks
|
Financial clerks do administrative work, help customers, and carry out transactions that involve money.
|
High school diploma or equivalent
|
$44,760
|
|
General Office Clerks
|
General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.
|
High school diploma or equivalent
|
$37,030
|
|
Information Clerks
|
Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers.
|
See How to Become One
|
$37,450
|
|
Material Recording Clerks
|
Material recording clerks track product information in order to keep businesses and supply chains on schedule.
|
High school diploma or equivalent
|
$37,870
|
|
Public Safety Telecommunicators
|
Public safety telecommunicators, including 911 operators and fire dispatchers, answer emergency and nonemergency calls and provide resources to assist those in need.
|
High school diploma or equivalent
|
$46,670
|
|
Postal Service Workers
|
Postal service workers sell postal products and collect, sort, and deliver mail.
|
High school diploma or equivalent
|
$51,730
|
|
Receptionists
|
Receptionists do tasks such as answering phones, receiving visitors, and providing information about their organization to the public.
|
High school diploma or equivalent
|
$29,950
|
|
Secretaries and Administrative Assistants
|
Secretaries and administrative assistants do routine clerical and organizational tasks.
|
High school diploma or equivalent
|
$39,680
|
|
Tellers
|
Tellers are responsible for accurately processing routine transactions at a bank.
|
High school diploma or equivalent
|
$36,310
|
2021 Median Pay
The wage at which half of the workers in the occupation earned more than that amount and half earned less. Median wage data are from the BLS Occupational Employment Statistics survey.
Entry-level Education
Typical level of education that most workers need to enter this occupation.
Last Modified Date:
Monday, April 18, 2022
United States Department of Labor
