|Quick Facts: Customer Service Representatives|
$36,920 per year
$17.75 per hour
|High school diploma or equivalent|
|Short-term on-the-job training|
What Customer Service Representatives Do
Customer service representatives interact with customers to handle complaints, process orders, and answer questions.
Customer service representatives are employed in nearly every industry. Most work full time.
How to Become a Customer Service Representative
Customer service representatives typically need a high school diploma to enter the occupation and are trained on the job. They should be good at communicating and interacting with people.
The median hourly wage for customer service representatives was $17.75 in May 2021.
Employment of customer service representatives is projected to decline 4 percent from 2021 to 2031.
Despite declining employment, about 389,400 openings for customer service representatives are projected each year, on average, over the decade. All of those openings are expected to result from the need to replace workers who transfer to other occupations or exit the labor force, such as to retire.
State & Area Data
Explore resources for employment and wages by state and area for customer service representatives.
Compare the job duties, education, job growth, and pay of customer service representatives with similar occupations.
More Information, Including Links to O*NET
Learn more about customer service representatives by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.