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Summary

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Video transcript available at https://www.youtube.com/watch?v=jrJPzRAEtHE.
Quick Facts: Information Clerks
2020 Median Pay $36,920 per year
$17.75 per hour
Typical Entry-Level Education See How to Become One
Work Experience in a Related Occupation None
On-the-job Training See How to Become One
Number of Jobs, 2020 1,322,900
Job Outlook, 2020-30 2% (Slower than average)
Employment Change, 2020-30 20,400

What Information Clerks Do

Information clerks perform routine clerical duties, maintain records, collect data, and provide information to customers.

Work Environment

Although information clerks are employed in nearly every industry, many work in government agencies, hotels, and healthcare facilities. Most information clerks work full time.

How to Become an Information Clerk

Information clerks typically need a high school diploma and learn their skills on the job. Some employers may prefer to hire candidates with some college education or an associate’s degree, depending on the occupation.

Pay

The median annual wage for information clerks was $36,920 in May 2020.

Job Outlook

Overall employment of information clerks is projected to grow 2 percent from 2020 to 2030, slower than the average for all occupations.

Despite limited employment growth, about 156,800 openings for information clerks are projected each year, on average, over the decade. Most of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.

State & Area Data

Explore resources for employment and wages by state and area for information clerks.

Similar Occupations

Compare the job duties, education, job growth, and pay of information clerks with similar occupations.

More Information, Including Links to O*NET

Learn more about information clerks by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.

What Information Clerks Do About this section

Information clerks
Reservation and transportation ticket agents issue boarding passes to passengers.

Information clerks do routine clerical tasks such as maintaining records, collecting data, and providing information to customers.

Duties

Information clerks typically do the following:

  • Prepare routine reports, claims, bills, or orders
  • Collect and record data from customers, staff, and the public
  • Answer questions from customers and the public about products or services
  • File and maintain paper or electronic records

Information clerks do routine clerical tasks in an organization, business, or government. They use telephones, computers, and other office equipment, such as scanners and shredders.

The following are examples of types of information clerks:

Correspondence clerks respond to inquiries from the public or customers. They prepare standard responses to requests for merchandise, damage claims, delinquent accounts, incorrect billings, or complaints about unsatisfactory service. They may also check the organization’s records and type response letters for their supervisors to sign.

Court clerks organize and maintain records for courts of law. They prepare the calendar of cases, also known as the docket, and inform attorneys and witnesses about upcoming court appearances. Court clerks also receive, file, and send court documents.

Eligibility interviewers ask questions both in person and over the phone to determine whether applicants qualify for government assistance and benefits. They provide information about programs and may refer applicants to other agencies for assistance.

File clerks maintain electronic or paper records. They enter and retrieve data, organize records, and file documents. In organizations with electronic filing systems, file clerks scan and upload documents.

Hotel, motel, and resort desk clerks, also called front desk clerks, provide customer service to guests at the establishment’s front desk. They check guests in and out, assign rooms, and process payments. They also keep occupancy records; take, confirm, or change room reservations; and provide information about the hotel’s policies and services. In addition, front desk clerks answer phone calls, take and deliver messages for guests, and handle guests’ requests and complaints.

Human resources assistants provide administrative support to human resources managers. They maintain personnel records on employees, including their addresses, employment history, and performance evaluations. They may post information about job openings and compile candidates’ résumé for review.

Interviewers ask questions over the phone, in person, through mail, or online. They use the information to complete forms, applications, or questionnaires for market research surveys, census forms, and medical histories. Interviewers typically follow set procedures and questionnaires to get specific information.

License clerks process applications for licenses and permits, including administering tests and collecting fees. They determine whether applicants are qualified to receive a particular license or must submit additional documentation. They also maintain records of applications received and licenses issued.

Municipal clerks provide administrative support for town or city governments by maintaining government records. They record, file, and distribute minutes of town or city council meetings to local officials and staff and help prepare for elections. They may also answer information requests from local, state, and federal officials and the public.

Order clerks receive requests from customers and process their payments, which may involve entering the customer address and payment method into the order-entry system. They also answer questions about prices and shipping.

Reservation and transportation ticket agents and travel clerks take and confirm passengers’ bookings for hotels and transportation. They also sell and issue tickets and answer questions about itineraries, rates, and tours. Ticket agents who work at airports and railroads also check bags and issue boarding passes to passengers.

Work Environment About this section

Information clerks
Hotel desk clerks may work evenings, weekends, and holidays.

Information clerks held about 1.3 million jobs in 2020. Employment in the detailed occupations that make up information clerks was distributed as follows:

Hotel, motel, and resort desk clerks 221,000
Interviewers, except eligibility and loan 180,200
Court, municipal, and license clerks 162,100
Information and record clerks, all other 159,900
Eligibility interviewers, government programs 145,400
Order clerks 133,900
Human resources assistants, except payroll and timekeeping 112,000
Reservation and transportation ticket agents and travel clerks 101,600
File clerks 99,700
Correspondence clerks 7,000

The largest employers of information clerks were as follows:

Local government, excluding education and hospitals 15%
Healthcare and social assistance 12
Federal government 8
Transportation and warehousing 7
Administrative and support services 5

Information clerks work in nearly every industry. Although most clerks work in offices, interviewers may travel to applicants’ locations to meet with them.

The work of information clerks who provide customer service can be stressful, particularly when dealing with dissatisfied customers.

Reservation and transportation ticket agents at airports or shipping counters lift and maneuver heavy luggage or packages, which may weigh up to 100 pounds.

Injuries and Illnesses

Reservation and transportation ticket agents and travel clerks have one of the highest rates of injuries and illnesses of all occupations. Lifting and maneuvering heavy luggage or packages may lead to sprains, strains, or overexertion. To avoid injuries, these workers must follow procedures, such as protocols for safe lifting. 

Work Schedules

Most information clerks work full time. However, part-time work is common for hotel clerks and file clerks.

Clerks in lodging and transportation establishments that are open around the clock may work evenings, weekends, and holidays.

How to Become an Information Clerk About this section

Information clerks
Information clerks must be comfortable using computers.

Information clerks typically need a high school diploma and learn their skills on the job.

Education

Although candidates for most of these positions usually qualify with a high school diploma, human resources assistants generally need an associate’s degree. Regardless of whether they pursue a degree, courses in word processing and spreadsheet applications are particularly helpful.

Training

Most information clerks receive short-term on-the-job training, usually lasting a few weeks. Training typically covers clerical procedures and the use of computer applications. Those employed in government receive training that may last several months and includes learning about government programs and regulations.

Advancement

Some information clerks may advance to other administrative positions with more responsibilities, such as secretaries and administrative assistants. With completion of a bachelor’s degree, some human resources assistants may become human resources specialists.

Important Qualities

Communication skills. Information clerks must be able to explain policies and procedures clearly to customers and the public.

Integrity. Information clerks, particularly human resources assistants, have access to confidential information. They must be trusted to adhere to the applicable confidentiality and privacy rules governing the dissemination of this information.

Interpersonal skills. Information clerks who work with the public and customers must understand and communicate information effectively to establish positive relationships.

Organizational skills. Information clerks must be able to retrieve files and other important information quickly and efficiently.

Pay About this section

Information Clerks

Median annual wages, May 2020

Total, all occupations

$41,950

Information clerks

$36,920

Information and record clerks

$35,300

 

The median annual wage for information clerks was $36,920 in May 2020. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $23,270, and the highest 10 percent earned more than $60,590.

Median annual wages for information clerks in May 2020 were as follows:

Eligibility interviewers, government programs $47,110
Human resources assistants, except payroll and timekeeping 43,250
Information and record clerks, all other 42,820
Court, municipal, and license clerks 40,930
Reservation and transportation ticket agents and travel clerks 39,430
Correspondence clerks 38,400
Interviewers, except eligibility and loan 36,170
Order clerks 35,590
File clerks 34,090
Hotel, motel, and resort desk clerks 25,490

In May 2020, the median annual wages for information clerks in the top industries in which they worked were as follows:

Federal government $47,720
Local government, excluding education and hospitals 41,220
Transportation and warehousing 39,980
Healthcare and social assistance 36,940
Administrative and support services 35,710

Most information clerks work full time. However, part-time work is common for hotel clerks and file clerks.

Clerks who work in lodging and transportation establishments that are open around the clock may work evenings, weekends, and holidays.

Job Outlook About this section

Information Clerks

Percent change in employment, projected 2020-30

Total, all occupations

8%

Information clerks

2%

Information and record clerks

0%

 

Overall employment of information clerks is projected to grow 2 percent from 2020 to 2030, slower than the average for all occupations.

Despite limited employment growth, about 156,800 openings for information clerks are projected each year, on average, over the decade. Most of those openings are expected to result from the need to replace workers who transfer to different occupations or exit the labor force, such as to retire.

Employment

Much of the projected employment growth for hotel, motel, and resort desk clerks and for reservation and transportation ticket agents is due to recovery from the COVID-19 recession that began in 2020 and is likely to occur early in the decade. The increased use of online ordering and reservation systems and self-service ticketing kiosks will limit demand for these workers.

Local governments will continue to need court, municipal, and license clerks to do tasks such as prepare case dockets, draft agendas, and issue licenses and permits. Eligibility interviewers will continue to be needed to determine whether government assistance, such as unemployment or Social Security benefits, is appropriate for people applying for it.

As organizations combine their administrative functions, fewer correspondence clerks, file clerks, and order clerks will be needed. In addition, employment is projected to decline for interviewers, except eligibility and loan, as businesses and medical facilities increasingly use online applications or platforms to streamline information collection or other intake processes.

Employment projections data for information clerks, 2020-30
Occupational Title SOC Code Employment, 2020 Projected Employment, 2030 Change, 2020-30 Employment by Industry
Percent Numeric

SOURCE: U.S. Bureau of Labor Statistics, Employment Projections program

Information clerks

1,322,900 1,343,300 2 20,400

Correspondence clerks

43-4021 7,000 6,800 -3 -200 Get data

Court, municipal, and license clerks

43-4031 162,100 171,600 6 9,500 Get data

Eligibility interviewers, government programs

43-4061 145,400 150,900 4 5,600 Get data

File clerks

43-4071 99,700 87,100 -13 -12,600 Get data

Hotel, motel, and resort desk clerks

43-4081 221,000 257,300 16 36,300 Get data

Interviewers, except eligibility and loan

43-4111 180,200 168,400 -7 -11,800 Get data

Order clerks

43-4151 133,900 109,500 -18 -24,400 Get data

Human resources assistants, except payroll and timekeeping

43-4161 112,000 108,800 -3 -3,200 Get data

Reservation and transportation ticket agents and travel clerks

43-4181 101,600 114,700 13 13,100 Get data

Information and record clerks, all other

43-4199 159,900 168,100 5 8,200 Get data

State & Area Data About this section

Occupational Employment and Wage Statistics (OEWS)

The Occupational Employment and Wage Statistics (OEWS) program produces employment and wage estimates annually for over 800 occupations. These estimates are available for the nation as a whole, for individual states, and for metropolitan and nonmetropolitan areas. The link(s) below go to OEWS data maps for employment and wages by state and area.

Projections Central

Occupational employment projections are developed for all states by Labor Market Information (LMI) or individual state Employment Projections offices. All state projections data are available at www.projectionscentral.com. Information on this site allows projected employment growth for an occupation to be compared among states or to be compared within one state. In addition, states may produce projections for areas; there are links to each state’s websites where these data may be retrieved.

CareerOneStop

CareerOneStop includes hundreds of occupational profiles with data available by state and metro area. There are links in the left-hand side menu to compare occupational employment by state and occupational wages by local area or metro area. There is also a salary info tool to search for wages by zip code.

Similar Occupations About this section

This table shows a list of occupations with job duties that are similar to those of information clerks.

Occupation Job Duties ENTRY-LEVEL EDUCATION Help on Entry-Level Education 2020 MEDIAN PAY Help on Median Pay
Bookkeeping, accounting, and auditing clerks Bookkeeping, Accounting, and Auditing Clerks

Bookkeeping, accounting, and auditing clerks produce financial records for organizations and check financial records for accuracy.

Some college, no degree $42,410
Customer service representatives Customer Service Representatives

Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

High school diploma or equivalent $35,830
Financial clerks Financial Clerks

Financial clerks do administrative work, help customers, and carry out transactions that involve money.

High school diploma or equivalent $41,520
General office clerks General Office Clerks

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

High school diploma or equivalent $35,330
Human resource specialists Human Resources Specialists

Human resources specialists recruit, screen, interview, and place workers. They also handle employee relations, compensation and benefits, and training.

Bachelor's degree $63,490
Lodging managers Lodging Managers

Lodging managers ensure that traveling guests have a pleasant experience at their establishment with accommodations. They also ensure that the business is run efficiently and profitably.

High school diploma or equivalent $56,670
Material recording clerks Material Recording Clerks

Material recording clerks track product information in order to keep businesses and supply chains on schedule.

High school diploma or equivalent $38,470
Receptionists Receptionists

Receptionists do tasks such as answering phones, receiving visitors, and providing information about their organization to the public.

High school diploma or equivalent $31,110
Medical records and health information technicians Medical Records and Health Information Specialists

Medical records and health information specialists organize, manage, and code health information data.

Postsecondary nondegree award $45,240
Secretaries and administrative assistants Secretaries and Administrative Assistants

Secretaries and administrative assistants perform routine clerical and administrative duties.

High school diploma or equivalent $40,990
Suggested citation:

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, Information Clerks,
at https://www.bls.gov/ooh/office-and-administrative-support/information-clerks.htm (visited September 14, 2021).

Last Modified Date: Wednesday, September 8, 2021

What They Do

The What They Do tab describes the typical duties and responsibilities of workers in the occupation, including what tools and equipment they use and how closely they are supervised. This tab also covers different types of occupational specialties.

Work Environment

The Work Environment tab includes the number of jobs held in the occupation and describes the workplace, the level of physical activity expected, and typical hours worked. It may also discuss the major industries that employed the occupation. This tab may also describe opportunities for part-time work, the amount and type of travel required, any safety equipment that is used, and the risk of injury that workers may face.

How to Become One

The How to Become One tab describes how to prepare for a job in the occupation. This tab can include information on education, training, work experience, licensing and certification, and important qualities that are required or helpful for entering or working in the occupation.

Pay

The Pay tab describes typical earnings and how workers in the occupation are compensated—annual salaries, hourly wages, commissions, tips, or bonuses. Within every occupation, earnings vary by experience, responsibility, performance, tenure, and geographic area. For most profiles, this tab has a table with wages in the major industries employing the occupation. It does not include pay for self-employed workers, agriculture workers, or workers in private households because these data are not collected by the Occupational Employment and Wage Statistics (OEWS) survey, the source of BLS wage data in the OOH.

State & Area Data

The State and Area Data tab provides links to state and area occupational data from the Occupational Employment and Wage Statistics (OEWS) program, state projections data from Projections Central, and occupational information from the Department of Labor's CareerOneStop.

Job Outlook

The Job Outlook tab describes the factors that affect employment growth or decline in the occupation, and in some instances, describes the relationship between the number of job seekers and the number of job openings.

Similar Occupations

The Similar Occupations tab describes occupations that share similar duties, skills, interests, education, or training with the occupation covered in the profile.

Contacts for More Information

The More Information tab provides the Internet addresses of associations, government agencies, unions, and other organizations that can provide additional information on the occupation. This tab also includes links to relevant occupational information from the Occupational Information Network (O*NET).

2020 Median Pay

The wage at which half of the workers in the occupation earned more than that amount and half earned less. Median wage data are from the BLS Occupational Employment and Wage Statistics survey. In May 2020, the median annual wage for all workers was $41,950.

On-the-job Training

Additional training needed (postemployment) to attain competency in the skills needed in this occupation.

Entry-level Education

Typical level of education that most workers need to enter this occupation.

Work experience in a related occupation

Work experience that is commonly considered necessary by employers, or is a commonly accepted substitute for more formal types of training or education.

Number of Jobs, 2020

The employment, or size, of this occupation in 2020, which is the base year of the 2020-30 employment projections.

Job Outlook, 2020-30

The projected percent change in employment from 2020 to 2030. The average growth rate for all occupations is 8 percent.

Employment Change, 2020-30

The projected numeric change in employment from 2020 to 2030.

Entry-level Education

Typical level of education that most workers need to enter this occupation.

On-the-job Training

Additional training needed (postemployment) to attain competency in the skills needed in this occupation.

Employment Change, projected 2020-30

The projected numeric change in employment from 2020 to 2030.

Growth Rate (Projected)

The percent change of employment for each occupation from 2020 to 2030.

Projected Number of New Jobs

The projected numeric change in employment from 2020 to 2030.

Projected Growth Rate

The projected percent change in employment from 2020 to 2030.

2020 Median Pay

The wage at which half of the workers in the occupation earned more than that amount and half earned less. Median wage data are from the BLS Occupational Employment and Wage Statistics survey. In May 2020, the median annual wage for all workers was $41,950.