Surge in demand for troubleshooters
February 27, 2001
According to BLS projections, the number of jobs for computer support specialists is expected to increase rapidly over the next decade—more than doubling between 1998 and 2008.
In 1998, there were about 429,000 computer support specialists working in the United States. By 2008, the number of jobs is projected to reach 869,000.
Computer support specialists function as troubleshooters who assist computer users. Among these troubleshooters are technical support specialists—whose tasks include installing, modifying, cleaning, and repairing computer hardware and software—and help-desk technicians—who field phone calls and e-mail messages from customers seeking guidance on technical problems.
Bureau of Labor Statistics, U.S. Department of Labor, The Economics Daily, Surge in demand for troubleshooters on the Internet at http://www.bls.gov/opub/ted/2001/feb/wk4/art02.htm (visited December 22, 2014).