Gaming Services Workers

Summary

gaming services occupations image
Many gaming services workers are employed by casinos.
Quick Facts: Gaming Services Workers
2015 Median Pay $20,040 per year
$9.63 per hour
Typical Entry-Level Education High school diploma or equivalent
Work Experience in a Related Occupation See How to Become One
On-the-job Training See How to Become One
Number of Jobs, 2014 131,900
Job Outlook, 2014-24 1% (Little or no change)
Employment Change, 2014-24 1,000

What Gaming Services Workers Do

Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines, deal cards, or oversee other gaming activities such as keno or bingo. Others take bets or pay out winnings. Still others supervise or manage gaming workers and operations.

Work Environment

Most gaming services workers are employed in the casino hotels or gambling industries. Because most establishments are open 24 hours a day, 7 days a week, employees often must work during nights, weekends, and holidays.

How to Become a Gaming Services Worker

Most gaming jobs require a high school diploma or equivalent. Some casinos may require gaming managers to have a college degree. In addition, all gaming services workers must have excellent customer-service skills.

Pay

The median annual wage for gaming services workers was $20,040 in May 2015.

Job Outlook

Employment of gaming services workers is projected to show little or no change from 2014 to 2024. Since some states benefit from casinos in the form of tax revenues, additional states currently without commercial gaming establishments may allow new casinos to be built over the next decade.

State & Area Data

Explore resources for employment and wages by state and area for gaming services workers.

Similar Occupations

Compare the job duties, education, job growth, and pay of gaming services workers with similar occupations.

More Information, Including Links to O*NET

Learn more about gaming services workers by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.

What Gaming Services Workers Do About this section

Gaming services occupations
Many gaming dealers specialize in one type of game.

Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines or deal cards. Others take bets or pay out winnings. Still others supervise or manage gaming workers and operations.

Duties

Gaming services workers typically do the following:

  • Interact with customers and ensure that they have a pleasant experience
  • Monitor customers for violations of gaming regulations or casino policies
  • Inform their supervisor or a security employee of any irregularities they observe
  • Enforce safety rules and report hazards
  • Explain how to play the games to customers

Gaming managers and supervisors direct and oversee the gaming operations and personnel in their assigned area. Supervisors circulate among the tables to make sure that everything is running smoothly and that all areas are properly staffed. Gaming managers and supervisors typically do the following:

  • Keep an eye on customers and employees to ensure compliance with all gaming and casino rules
  • Communicate with other departments if security or customer-service issues arise
  • Address customers’ complaints about service
  • Explain house operating rules, such as betting limits, if customers do not understand them
  • Ensure payouts are correct
  • Schedule when and where employees in their section will work
  • Interview, hire, and train new employees

Slot supervisors oversee the activities of the slot department. The job duties of this occupation have changed significantly, as slot machines have become more automated in recent years. Because most casinos use video slot machines that give out tickets instead of cash and thus require very little oversight, workers in this occupation spend most of their time providing customer service to slot players. Slot supervisors typically do the following:

  • Watch over the slot section and ensure that players are satisfied with the games
  • Refill machines with tickets or money when they run out
  • Pay large jackpots
  • Reset cash slot machines after a payout
  • Respond to and resolve customer complaints
  • Interview, hire, and train new employees

Gaming dealers operate table games such as craps, blackjack, and roulette. They stand or sit behind tables while serving customers. Dealers control the pace and action of the game. They announce each player’s move to the rest of the table and let players know when it is their turn. Most dealers are often required to work at least two games, usually blackjack or craps. Gaming dealers typically do the following:

  • Give out cards and provide dice or other equipment to customers
  • Determine winners, calculate and pay off winning bets, and collect on losing bets
  • Continually inspect cards or dice
  • Inform players of the rules of the game
  • Keep track of the amount of money that customers have already bet
  • Exchange paper money for gaming chips

Gaming and sports book writers and runners handle bets on sporting events and take and record bets for customers. Sports book writers and runners also verify tickets and pay out winning tickets. In addition, they help run games such as bingo and keno. Some gaming runners collect winning tickets from customers in a casino. Gaming and sports book writers and runners typically do the following:

  • Scan tickets and calculate winnings
  • Operate the equipment that randomly selects bingo or keno numbers
  • Announce bingo or keno numbers when they are selected
  • Oversee the cash that comes in (on bets) and goes out (on winnings) during their shift

Work Environment About this section

Gaming services occupations
Slot supervisors are in charge of the slot department.

Gaming services workers held about 131,900 jobs in 2014. The industries that employed the most gaming services workers were as follows:

Casino hotels 40%
Gambling industries (except casino hotels) 28
Spectator sports 5

Some gaming services occupations are physically demanding. Gaming dealers spend most of their shift standing behind a table. Although managers and supervisors may spend some limited time working in an office, they must frequently walk up and down the casino floor.

A casino atmosphere also may expose gaming services workers to hazards such as secondhand smoke from cigarettes, cigars, or pipes. Noise from slot machines, gaming tables, and loud customers may be distracting to some, although workers may wear protective headgear in areas where machinery is used to count money.

Work Schedules

Most casinos are open 24 hours a day, 7 days a week. Employees are often scheduled to work nights, weekends, and holidays, which are typically the busiest times for casinos.

How to Become a Gaming Services Worker About this section

Gaming services occupations
Dealers should have good customer-service skills.

Most gaming jobs require a high school diploma or equivalent. Some casinos may require gaming managers to have a college degree. In addition, all gaming services workers must have excellent customer-service skills.

Education

Gaming dealers, gaming supervisors, sports book writers and runners, and slot supervisors typically need a high school diploma or equivalent. Educational requirements for gaming managers, however, differ by casino. Although some casinos may only require a high school diploma or equivalent, others require gaming managers to have a college degree. Those who choose to pursue a degree may study hotel management, hospitality, or accounting in addition to taking formal management classes.

Training

Individual casinos or other gaming establishments have their own training requirements. New gaming dealers may be sent to gaming school for a few weeks to learn a casino game, such as blackjack or craps. These schools teach the rules and procedures of the game, as well as state and local laws and regulations related to the game.

Although gaming school is primarily for new employees, some experienced dealers have to go to gaming school if they want to be trained in a new casino game.

Completing gaming school before being hired may increase a prospective dealer’s chances of being hired, but it does not guarantee a job. Casinos usually audition prospective dealers for open positions to assess their personal qualities.

Gaming and sports book writers and runners usually do not have to go to gaming school. They can be trained by the casino in less than 1 month. The casino teaches them state and local laws and regulations related to the game, as well the particulars of their job, such as keno calling.

Licenses, Certifications, and Registrations

Gaming services workers must be licensed by a state regulatory agency, such as a state casino control board or gaming commission. Licensing requirements for supervisory or managerial positions may differ from those for gaming dealers, gaming and sports book writers and runners, and all other gaming workers. However, all applicants for a license must provide photo identification and pay a fee. They must also typically pass an extensive background check and drug test. Failure to pass the background check may prevent candidates from getting a job or a gaming license.

Age requirements also vary by state. For specific licensing requirements, visit the state’s gaming commission website.

Work Experience in a Related Occupation

Gaming and slot supervisors and gaming managers usually have several years of experience working in a casino. Gaming supervisors often have experience as a dealer or in the customer outreach department of the casino. Slot supervisors usually have experience as a slot technician or slot attendant. Some also may have worked in entry-level marketing or customer-service positions.

Advancement

Gaming managers are often promoted from positions as slot or gaming supervisors. They also may be moved from a management job in another part of the resort, such as hospitality, after learning about casino operations through an internship or on-the-job training.

Gaming dealers can advance to gaming supervisors and eventually managers. A slot supervisor can also advance to gaming manager.

Important Qualities

Communication skills. Gaming services workers must be able to explain the rules of the game to customers and answer any questions they have. Simple misunderstandings can cost a customer a lot of money and damage the reputation of the casino.

Customer-service skills. All gaming jobs involve a lot of interaction with customers. The success or failure of a casino depends on how customers view the casino, making customer service important for all gaming services occupations.

Leadership skills. Gaming managers and supervisors oversee other gaming services workers and must be able to guide them in doing their jobs and developing their skills.

Math skills. Because they deal with large amounts of money, many casino workers must be good at math.

Organizational skills. Gaming managers and supervisors must be well organized to handle administrative and other tasks required in overseeing gaming services workers.

Patience. All gaming services workers have to be able to keep their composure when they handle a customer who becomes upset or breaks a rule. They also must be patient in dealing with equipment failure of malfunction.

Pay About this section

Gaming Services Workers

Median annual wages, May 2015

Total, all occupations

$36,200

Gaming services workers

$20,040

Entertainment attendants and related workers

$19,320

 

The median annual wage for gaming services workers was $20,040 in May 2015. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $16,940, and the highest 10 percent earned more than $54,120.

Median annual wages for gaming services workers in May 2015 were as follows:

Gaming managers $68,380
Gaming supervisors 49,730
Slot supervisors 35,680
Gaming service workers, all other 24,040
Gaming and sports book writers and runners 22,700
Gaming dealers 19,000

In May 2015, the median annual wages for gaming services workers in the top industries in which they worked were as follows:

Spectator sports $26,870
Gambling industries (except casino hotels) 20,920
Casino hotels 19,310

Most casinos are open 24 hours a day, 7 days a week. Employees are often scheduled to work nights, weekends, and holidays, which are typically the busiest times for casinos.

Job Outlook About this section

Gaming Services Workers

Percent change in employment, projected 2014-24

Total, all occupations

7%

Entertainment attendants and related workers

6%

Gaming services workers

1%

 

Employment of gaming services workers is projected to show little or no change from 2014 to 2024.

Employment will be driven by the increasing popularity of gambling establishments. Additional states currently without commercial gaming establishments may allow new casinos to be built over the next decade in an effort to bring in more tax revenue.

However, the risk of oversaturation may force some states to scale back their plans to build new casinos. As more states approve the expansion in the number of gaming establishments, the competition for customers will increase. Those establishments that fail to keep or attract customers may be forced to close, thereby negating some of the jobs created from new casinos.

In addition, the share of casino revenue attributed to gaming has been steadily falling over the past few years. This trend is likely to persist as younger customers are typically spend an increasingly larger share of their money on other forms of entertainment rather than gaming.

Furthermore, the legalization of online gambling in some states may draw some customers away from traditional brick-and-mortar casinos.

Employment of slot supervisors is projected to decline 3 percent from 2014 to 2024. Younger gaming customers typically prefer more interactive table games compared with slot machines. As a result, some casinos may swap out their slots to make room for more table games.

Job Prospects

Although jobs are expected to open as workers leave the occupation, strong competition is expected for jobs at casinos. Those with work experience in customer service at a hotel or resort should have better job prospects because of the importance of customer service in casinos.

Those already with a gaming license and knowledge and training in different casino games will have the best job prospects.

Employment projections data for gaming services workers, 2014-24
Occupational Title SOC Code Employment, 2014 Projected Employment, 2024 Change, 2014-24 Employment by Industry
Percent Numeric

SOURCE: U.S. Bureau of Labor Statistics, Employment Projections program

Gaming services workers

131,900 132,900 1 1,000

Gaming managers

11-9071 3,800 3,800 -1 0 [XLSX]

Gaming supervisors

39-1011 27,800 28,000 1 200 [XLSX]

Slot supervisors

39-1012 7,100 6,900 -3 -200 [XLSX]

Gaming dealers

39-3011 68,500 68,900 1 400 [XLSX]

Gaming and sports book writers and runners

39-3012 11,500 11,900 3 400 [XLSX]

Gaming service workers, all other

39-3019 13,200 13,400 2 200 [XLSX]

State & Area Data About this section

Occupational Employment Statistics (OES)

The Occupational Employment Statistics (OES) program produces employment and wage estimates annually for over 800 occupations. These estimates are available for the nation as a whole, for individual states, and for metropolitan and nonmetropolitan areas. The link(s) below go to OES data maps for employment and wages by state and area.

Projections Central

Occupational employment projections are developed for all states by Labor Market Information (LMI) or individual state Employment Projections offices. All state projections data are available at www.projectionscentral.com. Information on this site allows projected employment growth for an occupation to be compared among states or to be compared within one state. In addition, states may produce projections for areas; there are links to each state’s websites where these data may be retrieved.

Career InfoNet

America’s Career InfoNet includes hundreds of occupational profiles with data available by state and metro area. There are links in the left-hand side menu to compare occupational employment by state and occupational wages by local area or metro area. There is also a salary info tool to search for wages by zip code.

Similar Occupations About this section

This table shows a list of occupations with job duties that are similar to those of gaming services workers.

Occupation Job Duties ENTRY-LEVEL EDUCATION Help 2015 MEDIAN PAY Help
Customer service representatives

Customer Service Representatives

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

High school diploma or equivalent $31,720
Lodging managers

Lodging Managers

Lodging managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. They also ensure that the establishment is run efficiently and profitably.

High school diploma or equivalent $49,720
Public relations managers and specialists

Public Relations and Fundraising Managers

Public relations managers plan and direct the creation of material that will maintain or enhance the public image of their employer or client. Fundraising managers coordinate campaigns that bring in donations for their organization.

Bachelor's degree $104,140
public relations specialists image

Public Relations Specialists

Public relations specialists create and maintain a favorable public image for the organization they represent. They design media releases to shape public perception of their organization and to increase awareness of its work and goals.

Bachelor's degree $56,770
Retail sales workers

Retail Sales Workers

Retail sales workers include both those who sell retail merchandise, such as clothing, furniture, and automobiles, (called retail salespersons) and those who sell spare and replacement parts and equipment, especially car parts (called parts salespersons). Both types of retail sales workers help customers find the products they want and process customers’ payments.

No formal educational credential $22,040
Sales managers

Sales Managers

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Bachelor's degree $113,860
Security guards and gaming surveillance officers

Security Guards and Gaming Surveillance Officers

Security guards and gaming surveillance officers patrol and protect property against theft, vandalism, terrorism, and illegal activity.

High school diploma or equivalent $24,680
Suggested citation:

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016-17 Edition, Gaming Services Workers,
on the Internet at http://www.bls.gov/ooh/personal-care-and-service/gaming-services-occupations.htm (visited December 09, 2016).

Publish Date: Thursday, December 17, 2015

What They Do

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State & Area Data

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Contacts for More Information

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2015 Median Pay

The wage at which half of the workers in the occupation earned more than that amount and half earned less. Median wage data are from the BLS Occupational Employment Statistics survey. In May 2015, the median annual wage for all workers was $36,200.

On-the-job Training

Additional training needed (postemployment) to attain competency in the skills needed in this occupation.

Entry-level Education

Typical level of education that most workers need to enter this occupation.

Work experience in a related occupation

Work experience that is commonly considered necessary by employers, or is a commonly accepted substitute for more formal types of training or education.

Number of Jobs, 2014

The employment, or size, of this occupation in 2014, which is the base year of the 2014-24 employment projections.

Job Outlook, 2014-24

The projected percent change in employment from 2014 to 2024. The average growth rate for all occupations is 7 percent.

Employment Change, 2014-24

The projected numeric change in employment from 2014 to 2024.

Entry-level Education

Typical level of education that most workers need to enter this occupation.

On-the-job Training

Additional training needed (postemployment) to attain competency in the skills needed in this occupation.

Employment Change, projected 2014-24

The projected numeric change in employment from 2014 to 2024.

Growth Rate (Projected)

The percent change of employment for each occupation from 2014 to 2024.

Projected Number of New Jobs

The projected numeric change in employment from 2014 to 2024.

Projected Growth Rate

The projected percent change in employment from 2014 to 2024.

2015 Median Pay

The wage at which half of the workers in the occupation earned more than that amount and half earned less. Median wage data are from the BLS Occupational Employment Statistics survey. In May 2015, the median annual wage for all workers was $36,200.