Lodging Managers

Summary

lodging managers image
Lodging managers greet and register guests.
Quick Facts: Lodging Managers
2012 Median Pay $46,810 per year
$22.50 per hour
Entry-Level Education High school diploma or equivalent
Work Experience in a Related Occupation Less than 5 years
On-the-job Training None
Number of Jobs, 2012 50,400
Job Outlook, 2012-22 1% (Little or no change)
Employment Change, 2012-22 700

What Lodging Managers Do

Lodging managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. They also ensure that the establishment is run efficiently and profitably.

Work Environment

Because hotels are open around the clock, evening and weekend work is common. Most lodging managers work full time and are often on call. The work can be pressure filled and stressful.

How to Become a Lodging Manager

Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or a certificate in hotel management or operations. 

Pay

The median annual wage for lodging managers was $46,810 in May 2012.

Job Outlook

Employment of lodging managers is projected to show little or no change from 2012 to 2022. Applicants with a bachelor’s degree in hotel or hospitality management are expected to have the best job opportunities. Applicants can expect strong competition for most jobs.

Similar Occupations

Compare the job duties, education, job growth, and pay of lodging managers with similar occupations.

More Information, Including Links to O*NET

Learn more about lodging managers by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.

What Lodging Managers Do About this section

Lodging managers
Lodging managers must ensure efficient operations while providing client satisfaction.

Lodging managers ensure that guests on vacation or business travel have a pleasant experience at a hotel, motel, or other types of establishment with accommodations. They also ensure that the establishment is run efficiently and profitably.

Duties

Lodging managers typically do the following:

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance
  • Greet and register guests
  • Ensure that company standards for guest services, décor, and housekeeping are met
  • Answer questions from guests about hotel policies and services
  • Keep track of how much money the hotel or lodging facility is making
  • Interview, hire, train, and sometimes fire staff members
  • Monitor staff performance to ensure that guests are happy and that the hotel is well run
  • Coordinate office activities of hotels or motels and resolve problems
  • Set room rates and budgets, approve expenditures, and allocate funds to various departments

A comfortable room, good food, and a helpful staff can make being away from home an enjoyable experience for guests on vacation or business travel. Lodging managers try to make sure that guests have that good experience.

Lodging establishments vary in size, from independently owned bed and breakfasts to motels with just a few rooms or to hotels that can hold more than 1,000 guests. Services can vary from providing a room to granting access to a swimming pool; from offering a free breakfast to having a full-service restaurant; from having a lobby to operating a casino and hosting conventions.

Though specific duties vary by size and type of establishment, increasingly, many lodging managers use online social media for marketing purposes.

The following are examples of types of lodging managers:

General managers oversee all lodging operations at a property. At large hotels with several departments and multiple layers of management, the general manager and several assistant managers coordinate the activities of separate departments. These departments may include housekeeping, personnel, office administration, marketing and sales, purchasing, security, maintenance, recreational facilities, and other activities. For more information, see the profiles on human resources managers; public relations and fundraising managers; financial managers; advertising, promotions, and marketing managers; and food service managers.

Revenue managers work in financial management, monitoring room sales and reservations, overseeing accounting and cash-flow matters at the hotel, projecting occupancy levels, and deciding which rooms to discount and when to offer special rates.

Front-office managers coordinate reservations and room assignments and train and direct the hotel’s front-desk staff. They ensure that guests are treated courteously, that complaints and problems are resolved, and that requests for special services are carried out. Most front-office managers also are responsible for handling adjustment to bills.

Convention service managers coordinate the activities of various departments, to accommodate meetings, conventions, and special events. They meet with representatives of groups to plan the number of conference rooms to be reserved, design the configuration of the meeting space, and determine what other services the groups will need, such as catering or audiovisual requirements. During a meeting or event, they resolve unexpected problems and ensure that hotel operations meet a group’s expectations. 

Work Environment About this section

Lodging managers
The majority of lodging managers work in traditional hotels and motels.

Lodging managers held about 50,400 jobs in 2012. More than half were employed in the traveler accommodation industry, which includes hotels and motels. 

Most of the remainder worked in other lodging establishments, such as recreational vehicle (RV) and recreational camps, youth hostels, inns, boardinghouses, bed-and-breakfasts, and resorts. About 39 percent were self-employed.

The pressures of coordinating a wide range of activities, turning a profit for investors, and dealing with dissatisfied guests can be stressful.                            

Work Schedules

Most lodging managers are employed full time. Because hotels are open around the clock, working evenings, weekends, and holidays is common. Some managers must be on call 24 hours a day, particularly if they reside at the lodging establishment.

How to Become a Lodging Manager About this section

Lodging managers
Most full-service hotel chains prefer candidates with a degree in hospitality or hotel management.

Many applicants can qualify as a lodging manager by having a high school diploma and several years of experience working in a hotel. However, most large, full-service hotels require applicants to have a bachelor’s degree. Hotels that provide fewer services generally accept applicants who have an associate’s degree or certificate in hotel management or operations. 

Education

Currently, 26 states plus the District of Columbia offer high school academic training for prospective lodging managers.

Most full-service hotel chains hire candidates with a bachelor’s degree in hospitality or hotel management. Hotel management programs typically include instruction in hotel administration, accounting, marketing, housekeeping, food service management and catering, and hotel maintenance and engineering. Computer training is also an integral part of many degree programs, because hotels use hospitality-specific software in reservations, billing, and housekeeping management. The Accreditation Commission for Programs in Hospitality Administration accredits about 60 hospitality management programs.

At hotels that provide few services, candidates with an associate’s degree or certificate in hotel, restaurant, or hospitality management may qualify for a job as a lodging manager.

Also, many technical institutes and vocational and trade schools offer courses that are recognized by the hospitality industry that may help in getting a job.

Work Experience in a Related Occupation

Hotel employees who do not have hospitality management training, but who show leadership potential and have several years of related work experience, may qualify for assistant manager positions.

Licenses, Certifications, and Registrations

Aspiring high school students can enroll in the Hospitality and Tourism Management Program (HTMP) created by the American Hotel & Lodging Educational Institute. The HTMP is a 2-year program that teaches management principles and leads to professional certification: Certified Hospitality & Tourism Management Professional (CHTMP). Currently, 26 states plus the District of Columbia offer the program.

Advancement

Large hotel chains may offer better opportunities than small, independently owned hotels for advancing from assistant manager to manager or from managing one hotel to being a regional manager. However, these opportunities usually involve relocating to another city or state.

Important Qualities

Business skills. Lodging managers address budget matters and coordinate and supervise workers. Operating a profitable hotel is important—as is the need to motivate and direct the work of employees.

Customer-service skills. Lodging managers must have good customer-service skills when dealing with guests. Satisfying guests’ needs is critical to a hotel’s success and helps to ensure customer loyalty.

Interpersonal skills. Lodging managers need strong interpersonal skills because they interact regularly with many different people. They must be effective communicators and must have positive interactions with guests and hotel staff, even in stressful situations.

Leadership skills. Lodging managers must establish good working relationships to ensure a productive work environment. This objective may involve motivating personnel, resolving conflicts, and listening to complaints or criticism from guests.

Listening skills. Lodging managers should have excellent listening skills. Listening to the needs of guests allows managers to take the appropriate course of action, ensuring guests’ satisfaction. Listening to the needs of workers helps managers keep good working relationships with the staff.

Organizational skills. Lodging managers keep track of many different schedules, budgets, and people at once. This task becomes more complex as the size of the hotel increases.

Problem-solving skills. The ability to resolve personnel issues and guest-related dissatisfaction is critical to the work of lodging managers. As a result, they should be creative and practical when confronted with problems.

Pay About this section

Lodging Managers

Median annual wages, May 2012

Management occupations

$93,910

Lodging managers

$46,810

Total, all occupations

$34,750

 

The median annual wage for lodging managers was $46,810 in May 2012. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $29,290, and the top 10 percent earned more than $89,530.

In May 2012, median annual wages for lodging managers in the top four industries in which they worked were as follows:

Administrative and support services$58,670
RV (recreational vehicle) parks and recreational camps48,460
Traveler accommodation46,260
Religious, grantmaking, civic, professional, and similar
organizations
45,830

Most lodging managers are employed full time. Because hotels are open around the clock, working evenings, weekends, and holidays is common. Some managers must be on call 24 hours a day.

Job Outlook About this section

Lodging Managers

Percent change in employment, projected 2012-22

Total, all occupations

11%

Management occupations

7%

Lodging managers

1%

 

Employment of lodging managers is projected to show little or no change from 2012 to 2022.

Despite expected growth in tourism and travel, fewer managers will be needed as the lodging industry shifts to building more limited-service hotels and fewer full-service properties that have separate departments to manage.

In addition, some lodging places are streamlining operations to cut expenses, by either eliminating some managers or scaling back the total number. Chain hotels, for instance, are increasingly assigning a single manager to oversee multiple properties within a region. Still, some large full-service hotels, including casinos, resorts, and convention hotels that provide a wide range of services to a larger customer base, will continue to generate jobs for experienced managers.

Job Prospects

Those seeking jobs at hotels with the highest level of guest services are expected to face strong competition, as these positions are highly sought after by people trained in hospitality management or administration.

Applicants with a bachelor’s degree in hospitality or hotel management are expected to have the best job opportunities, particularly at upscale and luxury hotels.

Employment projections data for lodging managers, 2012-22
Occupational Title SOC Code Employment, 2012 Projected Employment, 2022 Change, 2012-22 Employment by Industry
Percent Numeric

SOURCE: U.S. Bureau of Labor Statistics, Employment Projections program

Lodging managers

11-9081 50,400 51,100 1 700 [XLS]

Similar Occupations About this section

This table shows a list of occupations with job duties that are similar to those of lodging managers.

Occupation Job Duties ENTRY-LEVEL EDUCATION Help 2012 MEDIAN PAY Help
Food service managers

Food Service Managers

Food service managers are responsible for the daily operation of restaurants and other establishments that prepare and serve food and beverages. They direct staff to ensure that customers are satisfied with their dining experience and the business is profitable.

High school diploma or equivalent $47,960
Gaming services occupations

Gaming Services Occupations

Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines deal cards, or oversee other gaming activities such as keno or bingo. Others take bets or pay out winnings. Still others supervise or manage gaming workers and operations.

High school diploma or equivalent $20,210
Human resources managers

Human Resources Managers

Human resources managers plan, direct, and coordinate the administrative functions of an organization. They oversee the recruiting, interviewing, and hiring of new staff; consult with top executives on strategic planning; and serve as a link between an organization’s management and its employees.

Bachelor’s degree $99,720
Property and community association managers

Property, Real Estate, and Community Association Managers

Property, real estate, and community association managers take care of the many aspects of residential, commercial, or industrial properties. They make sure the property is well maintained, has a nice appearance, and preserves its resale or leasing value.

High school diploma or equivalent $52,610
Sales managers

Sales Managers

Sales managers direct organizations' sales teams. They set sales goals, analyze data, and develop training programs for organizations’ sales representatives.

Bachelor’s degree $105,260

Contacts for More Information About this section

For information about careers, professional development and training programs, visit 

American Hotel & Lodging Educational Institute

For information about schools and educational programs in hotel and restaurant management, including correspondence courses, visit

Accreditation Commission for Programs in Hospitality Administration

International Council on Hotel, Restaurant, and Institutional Education  

For information about lodging news operations, visit

Hotel News Now

O*NET

Lodging Managers

Suggested citation:

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2014-15 Edition, Lodging Managers,
on the Internet at http://www.bls.gov/ooh/management/lodging-managers.htm (visited July 22, 2014).

Publish Date: Wednesday, January 8, 2014