Occupational Employment and Wages, May 2015

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
2,595,990 0.5 % $16.62 $34,560 0.2 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $9.74 $12.04 $15.25 $19.63 $25.49
Annual Wage (2) $20,250 $25,040 $31,720 $40,830 $53,030


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 271,870 30.13 $13.63 $28,340
Agencies, Brokerages, and Other Insurance Related Activities 144,750 13.71 $17.68 $36,780
Insurance Carriers 132,750 11.43 $18.33 $38,130
Depository Credit Intermediation 121,370 7.39 $16.77 $34,880
Employment Services 119,740 3.34 $14.83 $30,840

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 271,870 30.13 $13.63 $28,340
Wireless Telecommunications Carriers (except Satellite) 21,820 16.07 $17.54 $36,480
Cable and Other Subscription Programming 9,010 14.53 $17.78 $36,990
Activities Related to Credit Intermediation 40,820 14.05 $16.14 $33,580
Electronic Shopping and Mail-Order Houses 47,410 14.01 $15.49 $32,230

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Motor Vehicle Manufacturing 220 0.11 $26.71 $55,570
Natural Gas Distribution 8,320 7.37 $25.46 $52,950
Other Investment Pools and Funds 350 4.83 $24.89 $51,780
Support Activities for Water Transportation 240 0.25 $23.95 $49,810
Aerospace Product and Parts Manufacturing 1,810 0.37 $23.46 $48,790


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.




States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Texas 251,640 21.74 1.16 $15.74 $32,730
Florida 220,700 27.85 1.48 $14.68 $30,530
California 201,680 13.01 0.69 $19.31 $40,160
New York 157,590 17.54 0.93 $18.83 $39,170
Illinois 120,210 20.54 1.09 $17.61 $36,620



States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Arizona 82,940 32.06 1.70 $15.34 $31,900
Utah 42,400 32.01 1.70 $14.87 $30,920
Florida 220,700 27.85 1.48 $14.68 $30,530
Idaho 16,440 25.58 1.36 $13.70 $28,500
Georgia 98,700 24.03 1.28 $16.34 $33,980



Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 6,600 9.76 0.52 $20.71 $43,070
Massachusetts 58,490 17.22 0.91 $19.62 $40,800
California 201,680 13.01 0.69 $19.31 $40,160
Connecticut 29,900 18.02 0.96 $19.07 $39,660
New York 157,590 17.54 0.93 $18.83 $39,170




Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Jersey City-White Plains, NY-NJ Metropolitan Division 103,680 16.00 0.85 $19.73 $41,050
Chicago-Naperville-Arlington Heights, IL Metropolitan Division 74,390 20.83 1.11 $18.16 $37,780
Atlanta-Sandy Springs-Roswell, GA 67,030 27.03 1.44 $17.22 $35,820
Phoenix-Mesa-Scottsdale, AZ 66,010 35.19 1.87 $15.80 $32,870
Dallas-Plano-Irving, TX Metropolitan Division 65,340 28.05 1.49 $17.66 $36,730
Houston-The Woodlands-Sugar Land, TX 58,610 20.00 1.06 $16.54 $34,400
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 57,620 14.04 0.75 $18.48 $38,430
Tampa-St. Petersburg-Clearwater, FL 42,650 35.06 1.86 $15.15 $31,510
Minneapolis-St. Paul-Bloomington, MN-WI 41,410 22.02 1.17 $19.22 $39,980
Boston-Cambridge-Newton, MA NECTA Division 33,190 18.84 1.00 $20.85 $43,380