Occupational Employment and Wages, May 2014

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
2,511,130 0.5 % $16.29 $33,890 0.2 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $9.55 $11.84 $15.00 $19.22 $24.82
Annual Wage (2) $19,860 $24,620 $31,200 $39,970 $51,630


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 255,350 28.85 $13.30 $27,670
Agencies, Brokerages, and Other Insurance Related Activities 135,260 13.65 $17.18 $35,740
Insurance Carriers 128,570 11.05 $17.86 $37,140
Depository Credit Intermediation 123,280 7.32 $16.51 $34,330
Employment Services 115,180 3.33 $14.50 $30,150

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 255,350 28.85 $13.30 $27,670
Cable and Other Subscription Programming 10,760 16.62 $18.11 $37,670
Wireless Telecommunications Carriers (except Satellite) 24,470 15.35 $16.84 $35,030
Activities Related to Credit Intermediation 43,930 15.28 $15.86 $32,990
Electronic Shopping and Mail-Order Houses 46,250 14.45 $14.98 $31,150

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Motor Vehicle Manufacturing 140 0.07 $26.97 $56,090
Pipeline Transportation of Natural Gas 750 2.58 $25.21 $52,440
Natural Gas Distribution 7,790 7.09 $24.96 $51,910
Other Investment Pools and Funds (8) (8) $23.76 $49,420
Railroad Rolling Stock Manufacturing 60 0.25 $23.09 $48,020


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.




States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Texas 241,810 21.53 1.16 $15.02 $31,230
Florida 215,860 28.16 1.52 $14.41 $29,960
California 198,200 13.11 0.71 $19.16 $39,850
New York 150,070 17.03 0.92 $18.52 $38,510
Illinois 117,520 20.38 1.10 $17.58 $36,560



States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Utah 40,470 31.60 1.70 $14.59 $30,350
Arizona 79,080 31.29 1.68 $15.42 $32,060
Florida 215,860 28.16 1.52 $14.41 $29,960
Idaho 16,370 26.06 1.40 $13.69 $28,470
South Carolina 44,130 23.52 1.27 $14.54 $30,240



Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 6,970 10.34 0.56 $20.02 $41,630
Massachusetts 53,580 16.13 0.87 $19.39 $40,340
California 198,200 13.11 0.71 $19.16 $39,850
Connecticut 28,350 17.22 0.93 $18.99 $39,510
New York 150,070 17.03 0.92 $18.52 $38,510




Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 83,230 15.44 0.83 $19.90 $41,400
Chicago-Joliet-Naperville, IL Metropolitan Division 78,290 20.87 1.12 $18.27 $37,990
Phoenix-Mesa-Glendale, AZ 62,010 33.96 1.83 $16.06 $33,410
Atlanta-Sandy Springs-Marietta, GA 60,390 25.29 1.36 $17.39 $36,180
Dallas-Plano-Irving, TX Metropolitan Division 59,660 26.65 1.43 $16.51 $34,340
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 59,200 14.59 0.79 $18.34 $38,140
Houston-Sugar Land-Baytown, TX 54,350 19.12 1.03 $15.89 $33,050
Minneapolis-St. Paul-Bloomington, MN-WI 41,350 22.66 1.22 $18.51 $38,510
Tampa-St. Petersburg-Clearwater, FL 40,160 33.97 1.83 $15.24 $31,700
Philadelphia, PA Metropolitan Division 35,990 19.33 1.04 $18.46 $38,390