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Occupational Employment Statistics
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Occupational Employment and Wages, May 2016

15-1151 Computer User Support Specialists

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Excludes "Network and Computer Systems Administrators" (15-1142).

National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3) 		Mean hourly
wage		 Mean annual
wage (2) 		Wage RSE (3)
602,840 0.7 % $25.53 $53,100 0.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median) 		75% 90%
Hourly Wage $14.15 $18.18 $23.74 $30.64 $39.50
Annual Wage (2) $29,440 $37,810 $49,390 $63,740 $82,160

Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 132,780 6.74 $26.37 $54,840
Management of Companies and Enterprises 32,250 1.40 $25.93 $53,940
Elementary and Secondary Schools 31,530 0.37 $22.13 $46,030
Employment Services 30,370 0.84 $23.93 $49,760
Colleges, Universities, and Professional Schools 26,970 0.90 $23.92 $49,750

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Computer Systems Design and Related Services 132,780 6.74 $26.37 $54,840
Data Processing, Hosting, and Related Services 19,440 6.57 $26.77 $55,680
Software Publishers 20,840 6.11 $27.91 $58,050
Other Telecommunications 3,540 4.81 $25.17 $52,350
Monetary Authorities-Central Bank 620 3.47 $38.59 $80,260

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Other Pipeline Transportation (8) (8) $40.06 $83,320
Aerospace Product and Parts Manufacturing 1,170 0.24 $39.31 $81,760
Monetary Authorities-Central Bank 620 3.47 $38.59 $80,260
Support Activities for Water Transportation 70 0.07 $33.81 $70,320
Securities and Commodity Exchanges 120 2.59 $33.56 $69,810

Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 67,780 4.24 0.99 $29.72 $61,820
Texas 57,340 4.88 1.14 $25.07 $52,140
New York 40,280 4.43 1.03 $27.17 $56,510
Florida 33,690 4.10 0.95 $22.10 $45,970
Pennsylvania 25,760 4.48 1.04 $25.04 $52,090




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 4,390 6.26 1.46 $31.23 $64,960
Utah 8,250 6.00 1.40 $22.39 $46,570
Kansas 7,960 5.79 1.35 $21.66 $45,050
Massachusetts 19,220 5.56 1.29 $30.01 $62,430
Colorado 13,890 5.54 1.29 $28.86 $60,020




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 4,390 6.26 1.46 $31.23 $64,960
Massachusetts 19,220 5.56 1.29 $30.01 $62,430
California 67,780 4.24 0.99 $29.72 $61,820
Colorado 13,890 5.54 1.29 $28.86 $60,020
New Jersey 13,360 3.38 0.79 $28.44 $59,150





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-Jersey City-White Plains, NY-NJ Metropolitan Division 27,550 4.18 0.97 $28.96 $60,230
Atlanta-Sandy Springs-Roswell, GA 18,070 7.08 1.65 $26.76 $55,650
Chicago-Naperville-Arlington Heights, IL Metropolitan Division 17,620 4.84 1.13 $27.04 $56,240
Dallas-Plano-Irving, TX Metropolitan Division 17,470 7.19 1.67 $26.08 $54,250
Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division 15,750 6.32 1.47 $29.73 $61,840
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 15,680 3.72 0.87 $27.44 $57,080
Houston-The Woodlands-Sugar Land, TX 13,070 4.45 1.04 $27.81 $57,850
Boston-Cambridge-Newton, MA NECTA Division 12,470 6.92 1.61 $31.58 $65,690
Phoenix-Mesa-Scottsdale, AZ 10,980 5.67 1.32 $24.08 $50,080
Minneapolis-St. Paul-Bloomington, MN-WI 10,480 5.48 1.28 $26.76 $55,670