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March 1994, Vol. 117, No. 3
Mark K. Sherwood
Economist, Office of Productivity and Technology, Bureau of Labor Statistics
The views expressed herein are the author's and do not reflect those of the Bureau of Labor Statistics or the Department of Labor.
Accounting for the consumer's role in the production of a service and unraveling the services within a complex bundle are two difficult issues that must be resolved before the output and productivity of many industries can be measured. This article discusses problems that arise where a unit of output must be identified and quality changes must be dealt with when measuring a service industry's output.
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