Office and Administrative Support Occupations

  Occupation Job Summary Entry-Level Education 2012 MEDIAN PAY
Bill and account collectors

Bill and Account Collectors

Bill and account collectors, sometimes called collectors, try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

High school diploma or equivalent $32,480
Bookkeeping, accounting, and auditing clerks

Bookkeeping, Accounting, and Auditing Clerks

Bookkeeping, accounting, and auditing clerks produce financial records for organizations. They record financial transactions, update statements, and check financial records for accuracy.

High school diploma or equivalent $35,170
Customer service representatives

Customer Service Representatives

Customer service representatives handle customer complaints, process orders, and provide information about an organization’s products and services.

High school diploma or equivalent $30,580
Desktop publishers

Desktop Publishers

Desktop publishers use computer software to design page layouts for newspapers, books, brochures, and other items that are printed or put online. They collect the text, graphics, and other materials they will need and format them into a finished product.

Associate’s degree $37,040
Financial clerks

Financial Clerks

Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out financial transactions.

High school diploma or equivalent $34,960
General office clerks

General Office Clerks

General office clerks perform a variety of administrative tasks, including answering telephones, typing or word processing, making copies of documents, and maintaining records.

High school diploma or equivalent $27,470
Information clerks

Information Clerks

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

High school diploma or equivalent $30,650
Material recording clerks

Material Recording Clerks

Material recording clerks keep track of information in order to keep businesses and supply chains on schedule. They ensure proper scheduling, recordkeeping, and inventory control.

See How to Become One $24,810
Police, fire, and ambulance dispatchers

Police, Fire, and Ambulance Dispatchers

Police, fire, and ambulance dispatchers, also called 9-1-1 operators or public safety telecommunicators, answer emergency and nonemergency calls.

High school diploma or equivalent $36,300
Postal service workers

Postal Service Workers

Postal Service workers sell postal products and collect, sort, and deliver mail.

High school diploma or equivalent $53,100


Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

High school diploma or equivalent $25,990
Secretaries and administrative assistants

Secretaries and Administrative Assistants

Secretaries and administrative assistants perform routine clerical and administrative duties. They organize files, draft messages, schedule appointments, and support other staff.

High school diploma or equivalent $35,330


Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

High school diploma or equivalent $24,940

Publish Date: Wednesday, January 8, 2014