Office and Administrative Support Occupations

Employment of office and administrative support occupations is projected to grow 2 percent from 2014 to 2024, slower than the average for all occupations, which will result in about 466,500 new jobs. Technology is expected to substitute or supplant some functions that workers in office and administrative support occupations do.

The median annual wage for office and administrative support occupations was $32,520 in May 2014.

  Occupation Job Summary Entry-Level Education 2014 MEDIAN PAY
Bill and account collectors

Bill and Account Collectors

Bill and account collectors try to recover payment on overdue bills. They negotiate repayment plans with debtors and help them find solutions to make paying their overdue bills easier.

High school diploma or equivalent $33,700
Bookkeeping, accounting, and auditing clerks

Bookkeeping, Accounting, and Auditing Clerks

Bookkeeping, accounting, and auditing clerks produce financial records for organizations. They record financial transactions, update statements, and check financial records for accuracy.

Some college, no degree $36,430
Customer service representatives

Customer Service Representatives

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

High school diploma or equivalent $31,200
Desktop publishers

Desktop Publishers

Desktop publishers use computer software to design page layouts for newspapers, books, brochures, and other items that are printed or published online.

Associate's degree $38,200
Financial clerks

Financial Clerks

Financial clerks do administrative work for many types of organizations. They keep records, help customers, and carry out financial transactions.

High school diploma or equivalent $36,260
General office clerks

General Office Clerks

General office clerks perform a variety of clerical tasks, including answering telephones, typing documents, and filing records.

High school diploma or equivalent $28,670
Information clerks

Information Clerks

Information clerks perform routine clerical duties such as maintaining records, collecting data, and providing information to customers.

See How to Become One $31,500
Material recording clerks

Material Recording Clerks

Material recording clerks track product information in order to keep businesses and supply chains on schedule. They ensure proper scheduling, recordkeeping, and inventory control.

See How to Become One $25,810
Police, fire, and ambulance dispatchers

Police, Fire, and Ambulance Dispatchers

Police, fire, and ambulance dispatchers, also called public safety telecommunicators, answer emergency and nonemergency calls.

High school diploma or equivalent $37,410
Postal service workers

Postal Service Workers

Postal service workers sell postal products and collect, sort, and deliver mail.

High school diploma or equivalent $54,720
Receptionists

Receptionists

Receptionists perform administrative tasks, such as answering phones, receiving visitors, and providing general information about their organization to the public and customers.

High school diploma or equivalent $26,760
Secretaries and administrative assistants

Secretaries and Administrative Assistants

Secretaries and administrative assistants perform clerical and administrative duties. They organize files, prepare documents, schedule appointments, and support other staff.

High school diploma or equivalent $35,970
Tellers

Tellers

Tellers are responsible for accurately processing routine transactions at a bank. These transactions include cashing checks, depositing money, and collecting loan payments.

High school diploma or equivalent $25,760

Publish Date: Thursday, December 17, 2015