|Quick Facts: Customer Service Representatives|
|2012 Median Pay||
$30,580 per year
$14.70 per hour
|Entry-Level Education||High school diploma or equivalent|
|Work Experience in a Related Occupation||None|
|On-the-job Training||Short-term on-the-job training|
|Number of Jobs, 2012||2,362,800|
|Job Outlook, 2012-22||13% (As fast as average)|
|Employment Change, 2012-22||298,700|
Customer service representatives handle customer complaints, process orders, and provide information about an organization’s products and services.
Although customer service representatives are employed in nearly every industry, many work in telephone call centers, credit and insurance agencies, banks, and retail stores. About 1 in 5 worked part time in 2012.
Customer service representatives typically need a high school diploma and are trained on the job. They should be good at communicating with people and have basic computer skills.
The median hourly wage for customer service representatives was $14.70 in May 2012.
Employment of customer service representatives is projected to grow 13 percent from 2012 to 2022, about as fast as the average for all occupations. Overall job opportunities should be good. Those with good customer-service and computer skills should have the best job prospects.
Compare the job duties, education, job growth, and pay of customer service representatives with similar occupations.
Learn more about customer service representatives by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.