Social and Community Service Managers

Summary

social and community service managers image
Social and community service managers suggest and implement improvements to programs and services.
Quick Facts: Social and Community Service Managers
2014 Median Pay $62,740 per year
$30.16 per hour
Typical Entry-Level Education Bachelor's degree
Work Experience in a Related Occupation 5 years or more
On-the-job Training None
Number of Jobs, 2014 138,500
Job Outlook, 2014-24 10% (Faster than average)
Employment Change, 2014-24 13,200

What Social and Community Service Managers Do

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Work Environment

Social and community service managers work for nonprofit organizations, private for-profit social service companies, and government agencies. Most work full time.

How to Become a Social and Community Service Manager

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Pay

The median annual wage for social and community service managers was $62,740 in May 2014.

Job Outlook

Employment of social and community service managers is projected to grow 10 percent from 2014 to 2024, faster than the average for all occupations. Employment growth will be driven by increases in the elderly population and increases in demand for substance abuse treatment and mental health and health-related services.

State & Area Data

Explore resources for employment and wages by state and area for social and community service managers.

Similar Occupations

Compare the job duties, education, job growth, and pay of social and community service managers with similar occupations.

More Information, Including Links to O*NET

Learn more about social and community service managers by visiting additional resources, including O*NET, a source on key characteristics of workers and occupations.

What Social and Community Service Managers Do

Social and community service managers
Social and community service managers meet with members of the community and funders to discuss their programs.

Social and community service managers coordinate and supervise social service programs and community organizations. They manage staff who provide social services to the public.

Duties

Social and community service managers typically do the following:

  • Work with members of the community and other stakeholders to identify necessary programs and services
  • Oversee administrative aspects of programs to meet the objectives of the stakeholders
  • Establish methods to gather information about the impact of their programs
  • Analyze data to determine the effectiveness of programs
  • Suggest and implement improvements to programs and services
  • Develop and manage budgets for programs and organizations
  • Plan and manage outreach activities to advocate for increased awareness of programs
  • Write proposals for social services funding

Social and community service managers work for a variety of social and human service organizations. Some of these organizations focus on working with a particular demographic, such as children, people who are homeless, older adults, or veterans. Other such organizations focus on helping people with particular challenges, such as mental health needs, the presence of chronic hunger, and long-term unemployment.

Social and community service managers are often expected to show that their programs and services are effective. They collect statistics and other information to evaluate the impact that programs have in their community or on their target audience. They are usually required to report this information to administrators or funders. They may also use evaluations to identify areas that need improvement for programs to be more effective, such as providing mentorship and assessments for their staff.

Although the specific job duties of social and community service managers may vary with the size of the organization, most managers must recruit, hire, and train new staff members. They also supervise staff, such as social workers, who provide services directly to clients.

In large agencies, social and community service managers tend to have specialized duties. They may be responsible for running only one program in an organization and reporting to the agency’s upper management. They usually do not design programs but instead supervise and implement programs set up by administrators, elected officials, or other stakeholders.

In small organizations, social and community managers often have many roles. They represent the organization to the public through speaking engagements or in community-wide committees; they oversee programs and execute their implementations; they spend time on administrative tasks, such as managing budgets; and they also help with raising funds and meeting with potential donors.

Work Environment

social and community service managers image
Social and community service managers work in a variety of settings, including offices, clinics, hospitals, and shelters.

Social and community service managers held about 138,500 jobs in 2014. The industries that employed the most social and community service managers were as follows:

Individual and family services 27%
State and local government, excluding education and hospitals 18
Religious, grantmaking, civic, professional, and similar organizations 14
Nursing and residential care facilities 11
Community and vocational rehabilitation services 9

They work for nonprofit organizations, private for-profit social service companies, and government agencies. Social and community service managers work in a variety of settings, including offices, clinics, hospitals, and shelters.

Work Schedules

Social and community service managers typically work full time. They may work extended hours to meet deadlines or when preparing new programs; about one-quarter worked more than 40 hours per week in 2014.

How to Become a Social and Community Service Manager

Social and community service managers
Social and community service managers typically need at least a bachelor’s degree and work experience in a related occupation.

Social and community service managers need at least a bachelor’s degree and some work experience. However, many employers prefer candidates who have a master’s degree.

Education

A bachelor’s degree in social work, urban studies, public or business administration, public health, or a related field is the minimum requirement for most social and community service manager jobs. Many employers prefer candidates with a master’s degree. Coursework in statistics, program management, and policy analysis is considered helpful.  

Work Experience

Work experience often is needed for someone to become a social and community service manager, and is essential for those wishing to enter the occupation with a bachelor’s degree. Lower-level management positions may require only a few years of experience, although social and community service directors typically have much more experience. Candidates can get this experience by working as a social worker or in a similar occupation.

Important Qualities

Analytical skills. Social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization. They must be able to monitor and evaluate current programs as well as determine new initiatives.

Communication skills. Social and community service managers must be able to speak and write clearly so that others can understand them. Working with the community and employees requires effective communication. Public speaking experience is also helpful because social and community service managers often participate in community outreach.

Interpersonal skills. Social and community service managers should have good interpersonal skills. When speaking with members of their staff or members of the community, they must be tactful and able to explain and discuss all matters related to services that are needed.

Managerial skills. Social and community service managers spend much of their time administering budgets and responding to a wide variety of issues.

Problem-solving skills. Social and community service managers must be able to address client, staff, and agency-related issues as they occur.

Time-management skills. Social and community service managers must prioritize and handle numerous tasks for multiple customers, often in a short timeframe.

Pay

Social and Community Service Managers

Median annual wages, May 2014

Management occupations

$97,230

Social and community service managers

$62,740

Total, all occupations

$35,540

 

The median annual wage for social and community service managers was $62,740 in May 2014. The median wage is the wage at which half the workers in an occupation earned more than that amount and half earned less. The lowest 10 percent earned less than $38,260, and the highest 10 percent earned more than $104,540.

In May 2014, the median annual wages for social and community service managers in the top industries in which they worked were as follows:

State and local government, excluding education and hospitals $71,850
Religious, grantmaking, civic, professional, and similar organizations 64,320
Individual and family services 58,480
Nursing and residential care facilities 57,070
Community and vocational rehabilitation services 56,600

Social and community service managers typically work full time. They may work extended hours to meet deadlines or when preparing new programs; about one-quarter worked more than 40 hours per week in 2014.

Job Outlook

Social and Community Service Managers

Percent change in employment, projected 2014-24

Social and community service managers

10%

Total, all occupations

7%

Management occupations

6%

 

Employment of social and community service managers is projected to grow 10 percent from 2014 to 2024, faster than the average for all occupations.

Much of the job growth in this occupation is the result of an increasingly aging population. An increase in the number of older adults will result in a need for more social services, such as adult daycare and meal delivery. Social and community service managers, who administer programs that provide these services, will likely be needed to meet this increased demand. Employment of social and community service managers is expected to increase the most in industries serving the elderly, such as services for the elderly and persons with disabilities.

In addition, employment growth is projected as more people seek treatment for their addictions and as illegal drug offenders are increasingly sent to treatment programs rather than to jail. As a result, managers who direct treatment programs will be needed.

Although this occupation is projected to have employment growth, gains could be limited by budget cuts in state and local governments. Social and human services rely heavily on government funding, and if funding decreases, services may not grow fast enough to meet demand.

Employment projections data for social and community service managers, 2014-24
Occupational Title SOC Code Employment, 2014 Projected Employment, 2024 Change, 2014-24 Employment by Industry
Percent Numeric

SOURCE: U.S. Bureau of Labor Statistics, Employment Projections program

Social and community service managers

11-9151 138,500 151,700 10 13,200 [XLSX]

State & Area Data

Occupational Employment Statistics (OES)

The Occupational Employment Statistics (OES) program produces employment and wage estimates annually for over 800 occupations. These estimates are available for the nation as a whole, for individual states, and for metropolitan and nonmetropolitan areas. The link(s) below go to OES data maps for employment and wages by state and area.

Projections Central

Occupational employment projections are developed for all states by Labor Market Information (LMI) or individual state Employment Projections offices. All state projections data are available at www.projectionscentral.com. Information on this site allows projected employment growth for an occupation to be compared among states or to be compared within one state. In addition, states may produce projections for areas; there are links to each state’s websites where these data may be retrieved.

Career InfoNet

America’s Career InfoNet includes hundreds of occupational profiles with data available by state and metro area. There are links in the left-hand side menu to compare occupational employment by state and occupational wages by local area or metro area. There is also a salary info tool to search for wages by zip code.

Similar Occupations

This table shows a list of occupations with job duties that are similar to those of social and community service managers.

Occupation Job Duties ENTRY-LEVEL EDUCATION 2014 MEDIAN PAY
Health educators

Health Educators and Community Health Workers

Health educators teach people about behaviors that promote wellness. They develop and implement strategies to improve the health of individuals and communities. Community health workers collect data and discuss health concerns with members of specific populations or communities.

See How to Become One $42,450
Mental health counselors and marriage and family therapists

Mental Health Counselors and Marriage and Family Therapists

Mental health counselors and marriage and family therapists help people manage and overcome mental and emotional disorders and problems with family and other relationships. They listen to clients and ask questions to help the clients understand their problems and develop strategies to improve their lives.

Master's degree $42,250
Probation officers and correctional treatment specialists

Probation Officers and Correctional Treatment Specialists

Probation officers and correctional treatment specialists monitor and work with probationers to prevent them from committing new crimes

Bachelor's degree $49,060
Rehabilitation counselors

Rehabilitation Counselors

Rehabilitation counselors help people with physical, mental, developmental, and emotional disabilities live independently. They work with clients to overcome or manage the personal, social, or psychological effects of disabilities on employment or independent living.

Master's degree $34,380
School and Career Counselors

School and Career Counselors

School counselors help students develop academic and social skills and succeed in school. Career counselors assist people with the process of making career decisions by helping them develop skills or choose a career or educational program.

Master's degree $53,370
Social and human service assistants

Social and Human Service Assistants

Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.

High school diploma or equivalent $29,790
Social workers

Social Workers

Social workers help people solve and cope with problems in their everyday lives. One group of social workers—clinical social workers—also diagnose and treat mental, behavioral, and emotional issues.

See How to Become One $45,500
Substance abuse and behavioral disorder counselors

Substance Abuse and Behavioral Disorder Counselors

Substance abuse and behavioral disorder counselors advise people who suffer from alcoholism, drug addiction, eating disorders, or other behavioral problems. They provide treatment and support to help the client recover from addiction or modify problem behaviors.

Bachelor's degree $39,270
Suggested citation:

Bureau of Labor Statistics, U.S. Department of Labor, Occupational Outlook Handbook, 2016-17 Edition, Social and Community Service Managers,
on the Internet at http://www.bls.gov/ooh/management/social-and-community-service-managers.htm (visited February 13, 2016).

Publish Date: Thursday, December 17, 2015