May 2012 National Industry-Specific Occupational Employment and Wage Estimates

NAICS 561420 - Telephone Call Centers

These national industry-specific occupational employment and wage estimates are calculated with data collected from employers of all sizes, in metropolitan and nonmetropolitan areas in every State and the District of Columbia, in NAICS 561420 - Telephone Call Centers.

Additional information, including the hourly and annual 10th, 25th, 75th, and 90th percentile wages, percent of establishments reporting the occupation, and the employment percent relative standard error, is available in the downloadable XLS files.

NAICS 561420 - Telephone Call Centers is part of: NAICS 561400 - Business Support Services.

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SOC Major Groups in NAICS 561420 - Telephone Call Centers:

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NAICS 561420 - Telephone Call Centers

Occupation code Occupation title (click on the occupation title to view an occupational profile) Group Employment Employment RSE Percent of total employment Median hourly wage Mean hourly wage Annual mean wage Mean wage RSE
00-0000 All Occupations total 452,970 1.4% 100.00% $11.91 $14.87 $30,930 0.8%
11-0000 Management Occupations major 9,130 2.6% 2.01% $42.37 $48.65 $101,200 1.2%
11-1000 Top Executives minor 4,200 3.5% 0.93% $42.35 $51.26 $106,630 1.8%
11-1011 Chief Executives detail 370 5.8% 0.08% $77.23 $83.64 $173,980 3.6%
11-1021 General and Operations Managers detail 3,830 3.6% 0.85% $40.45 $48.15 $100,140 2.0%
11-2000 Advertising, Marketing, Promotions, Public Relations, and Sales Managers minor 1,480 6.0% 0.33% $45.03 $50.71 $105,480 2.6%
11-2020 Marketing and Sales Managers broad 1,450 6.1% 0.32% $44.87 $50.64 $105,330 2.7%
11-2021 Marketing Managers detail 280 7.3% 0.06% $46.01 $51.06 $106,210 4.1%
11-2022 Sales Managers detail 1,170 7.0% 0.26% $44.62 $50.54 $105,120 3.1%
11-3000 Operations Specialties Managers minor 3,040 3.5% 0.67% $41.48 $44.61 $92,800 1.8%
11-3011 Administrative Services Managers detail 1,090 5.4% 0.24% $36.23 $41.05 $85,380 4.4%
11-3021 Computer and Information Systems Managers detail 750 5.1% 0.17% $49.70 $51.46 $107,040 1.6%
11-3031 Financial Managers detail 350 5.4% 0.08% $49.01 $52.56 $109,330 2.5%
11-3071 Transportation, Storage, and Distribution Managers detail 50 24.5% 0.01% $42.79 $41.86 $87,060 3.9%
11-3121 Human Resources Managers detail 440 5.0% 0.10% $38.26 $40.52 $84,280 1.7%
11-3131 Training and Development Managers detail 320 4.7% 0.07% $35.29 $37.69 $78,400 2.0%
11-9000 Other Management Occupations minor 410 9.2% 0.09% $40.14 $44.38 $92,320 2.4%
11-9041 Architectural and Engineering Managers detail 40 32.8% 0.01% $55.21 $54.43 $113,210 6.4%
11-9199 Managers, All Other detail 350 9.9% 0.08% $38.93 $42.92 $89,270 2.7%
13-0000 Business and Financial Operations Occupations major 14,070 4.5% 3.11% $23.13 $25.47 $52,980 1.4%
13-1000 Business Operations Specialists minor 11,910 3.5% 2.63% $22.63 $24.96 $51,920 1.4%
13-1020 Buyers and Purchasing Agents broad 150 27.7% 0.03% $27.88 $27.45 $57,090 4.8%
13-1023 Purchasing Agents, Except Wholesale, Retail, and Farm Products detail 130 31.1% 0.03% $26.45 $26.58 $55,280 5.8%
13-1041 Compliance Officers detail 270 12.7% 0.06% $20.77 $23.81 $49,520 4.1%
13-1070 Human Resources Workers broad 1,850 2.7% 0.41% $21.74 $23.74 $49,380 1.0%
13-1071 Human Resources Specialists detail 1,830 2.8% 0.40% $21.64 $23.59 $49,080 1.0%
13-1081 Logisticians detail 80 15.8% 0.02% $31.56 $32.15 $66,870 4.8%
13-1111 Management Analysts detail 1,310 5.4% 0.29% $29.68 $31.00 $64,480 2.0%
13-1121 Meeting, Convention, and Event Planners detail 40 16.5% 0.01% $22.96 $23.36 $48,580 5.1%
13-1141 Compensation, Benefits, and Job Analysis Specialists detail 100 9.8% 0.02% $21.99 $23.19 $48,230 3.3%
13-1151 Training and Development Specialists detail 4,130 3.7% 0.91% $19.21 $21.26 $44,220 1.3%
13-1161 Market Research Analysts and Marketing Specialists detail 890 6.5% 0.20% $26.59 $29.07 $60,470 2.6%
13-1199 Business Operations Specialists, All Other detail 2,980 10.0% 0.66% $26.10 $27.14 $56,440 3.8%
13-2000 Financial Specialists minor 2,160 18.2% 0.48% $25.94 $28.29 $58,850 3.4%
13-2011 Accountants and Auditors detail 930 36.9% 0.21% $27.17 $29.80 $61,980 2.8%
13-2041 Credit Analysts detail 360 38.3% 0.08% $30.52 $32.09 $66,750 2.3%
13-2050 Financial Analysts and Advisors broad (8) (8) (8) $25.07 $29.32 $60,980 4.3%
13-2051 Financial Analysts detail (8) (8) (8) $24.81 $29.20 $60,730 4.4%
13-2070 Credit Counselors and Loan Officers broad 320 27.6% 0.07% $16.21 $17.39 $36,160 11.7%
13-2099 Financial Specialists, All Other detail 160 10.6% 0.04% $27.69 $29.84 $62,060 3.4%
15-0000 Computer and Mathematical Occupations major 14,140 4.9% 3.12% $22.47 $25.48 $52,990 1.6%
15-1100 Computer Occupations minor 13,930 4.9% 3.08% $22.43 $25.40 $52,840 1.6%
15-1120 Computer and Information Analysts broad 830 5.5% 0.18% $33.30 $33.91 $70,520 1.4%
15-1121 Computer Systems Analysts detail 660 6.5% 0.15% $34.13 $34.31 $71,370 1.6%
15-1122 Information Security Analysts detail 160 7.3% 0.04% $31.00 $32.25 $67,080 3.1%
15-1130 Software Developers and Programmers broad 1,790 5.2% 0.39% $34.59 $35.16 $73,130 2.1%
15-1131 Computer Programmers detail 580 7.1% 0.13% $29.86 $31.82 $66,190 3.1%
15-1132 Software Developers, Applications detail 340 10.1% 0.07% $35.29 $35.68 $74,210 2.6%
15-1133 Software Developers, Systems Software detail 550 8.1% 0.12% $42.51 $42.20 $87,780 2.0%
15-1134 Web Developers detail 320 14.8% 0.07% $25.39 $28.37 $59,020 6.2%
15-1140 Database and Systems Administrators and Network Architects broad 1,900 8.7% 0.42% $32.50 $33.54 $69,770 1.5%
15-1141 Database Administrators detail 320 5.0% 0.07% $30.55 $31.76 $66,060 2.7%
15-1142 Network and Computer Systems Administrators detail 1,210 9.7% 0.27% $30.40 $31.14 $64,760 1.6%
15-1143 Computer Network Architects detail 360 16.8% 0.08% $41.09 $43.12 $89,680 3.5%
15-1150 Computer Support Specialists broad 9,180 6.8% 2.03% $20.27 $20.94 $43,550 1.6%
15-1151 Computer User Support Specialists detail 8,200 7.4% 1.81% $20.08 $20.49 $42,610 1.8%
15-1152 Computer Network Support Specialists detail 980 5.3% 0.22% $23.01 $24.69 $51,360 2.9%
15-1199 Computer Occupations, All Other detail 240 10.6% 0.05% $30.87 $30.00 $62,410 9.9%
15-2000 Mathematical Science Occupations minor 210 31.0% 0.05% $27.48 $30.25 $62,930 7.0%
15-2031 Operations Research Analysts detail 190 31.4% 0.04% $27.21 $29.82 $62,030 8.4%
17-0000 Architecture and Engineering Occupations major 660 16.4% 0.15% $37.38 $38.20 $79,450 2.2%
17-2000 Engineers minor 590 17.8% 0.13% $38.63 $39.59 $82,350 2.0%
17-2070 Electrical and Electronics Engineers broad 580 18.3% 0.13% $38.64 $39.68 $82,530 2.0%
17-2072 Electronics Engineers, Except Computer detail 580 18.3% 0.13% $38.63 $39.68 $82,530 2.1%
17-3000 Drafters, Engineering Technicians, and Mapping Technicians minor 60 13.2% 0.01% $23.34 $25.19 $52,390 4.0%
17-3020 Engineering Technicians, Except Drafters broad 60 12.7% 0.01% $23.41 $25.26 $52,530 4.2%
17-3023 Electrical and Electronics Engineering Technicians detail 50 13.8% 0.01% $23.65 $25.60 $53,240 4.3%
23-0000 Legal Occupations major 110 16.9% 0.03% $32.44 $40.60 $84,440 8.9%
23-1000 Lawyers, Judges, and Related Workers minor 100 18.8% 0.02% $32.36 $41.98 $87,330 10.8%
23-1010 Lawyers and Judicial Law Clerks broad 40 12.2% 0.01% $66.58 $69.24 $144,020 7.0%
23-1011 Lawyers detail 40 12.2% 0.01% $66.58 $69.24 $144,020 7.0%
23-1020 Judges, Magistrates, and Other Judicial Workers broad 60 28.9% 0.01% $21.55 $26.06 $54,210 11.4%
23-1022 Arbitrators, Mediators, and Conciliators detail 60 28.9% 0.01% $21.55 $26.06 $54,210 11.4%
27-0000 Arts, Design, Entertainment, Sports, and Media Occupations major 430 20.9% 0.09% $22.62 $24.12 $50,170 3.8%
27-1000 Art and Design Workers minor 220 32.3% 0.05% $22.77 $24.99 $51,990 4.9%
27-1020 Designers broad 220 32.7% 0.05% $22.66 $24.89 $51,760 5.0%
27-1024 Graphic Designers detail 190 36.5% 0.04% $22.17 $24.56 $51,070 5.8%
27-3000 Media and Communication Workers minor 190 17.2% 0.04% $22.87 $23.71 $49,310 5.6%
27-3031 Public Relations Specialists detail 110 23.8% 0.03% $22.91 $24.12 $50,180 8.9%
27-3040 Writers and Editors broad 60 29.9% 0.01% $24.59 $24.23 $50,390 4.6%
29-0000 Healthcare Practitioners and Technical Occupations major 270 22.1% 0.06% $25.73 $26.71 $55,560 2.8%
29-1000 Health Diagnosing and Treating Practitioners minor 220 23.3% 0.05% $26.19 $27.39 $56,960 3.9%
29-1141 Registered Nurses detail 210 24.1% 0.05% $26.00 $26.63 $55,380 3.4%
29-2000 Health Technologists and Technicians minor 40 33.5% 0.01% $18.05 $18.71 $38,910 7.6%
33-0000 Protective Service Occupations major 210 8.3% 0.05% $12.92 $15.28 $31,770 5.0%
33-9000 Other Protective Service Workers minor 200 8.1% 0.04% $12.74 $14.87 $30,940 4.9%
33-9030 Security Guards and Gaming Surveillance Officers broad (8) (8) (8) $12.11 $14.64 $30,460 5.9%
33-9032 Security Guards detail (8) (8) (8) $12.11 $14.64 $30,460 5.9%
37-0000 Building and Grounds Cleaning and Maintenance Occupations major 450 6.4% 0.10% $10.70 $11.34 $23,590 1.6%
37-2000 Building Cleaning and Pest Control Workers minor 420 6.4% 0.09% $10.59 $11.06 $23,010 1.6%
37-2010 Building Cleaning Workers broad 420 6.4% 0.09% $10.59 $11.06 $23,010 1.6%
37-2011 Janitors and Cleaners, Except Maids and Housekeeping Cleaners detail 370 6.1% 0.08% $10.68 $11.21 $23,320 1.3%
37-2012 Maids and Housekeeping Cleaners detail 60 27.3% 0.01% $9.59 $10.07 $20,950 8.0%
41-0000 Sales and Related Occupations major 153,710 2.3% 33.93% $10.50 $12.89 $26,820 1.1%
41-1010 First-Line Supervisors of Sales Workers broad 7,310 3.5% 1.61% $20.47 $25.08 $52,180 2.1%
41-1011 First-Line Supervisors of Retail Sales Workers detail 600 12.5% 0.13% $17.39 $19.57 $40,700 3.2%
41-1012 First-Line Supervisors of Non-Retail Sales Workers detail 6,710 3.7% 1.48% $20.97 $25.58 $53,200 2.2%
41-2000 Retail Sales Workers minor 1,990 7.6% 0.44% $12.61 $13.78 $28,670 3.2%
41-2010 Cashiers broad (8) (8) (8) $11.32 $12.58 $26,170 10.6%
41-2011 Cashiers detail (8) (8) (8) $11.32 $12.58 $26,170 10.6%
41-2031 Retail Salespersons detail 1,330 11.2% 0.29% $14.04 $14.64 $30,460 2.9%
41-3000 Sales Representatives, Services minor 13,240 6.2% 2.92% $19.10 $21.91 $45,580 3.1%
41-3011 Advertising Sales Agents detail (8) (8) (8) $14.74 $15.34 $31,900 1.9%
41-3021 Insurance Sales Agents detail 480 26.2% 0.11% $14.56 $21.41 $44,540 17.6%
41-3031 Securities, Commodities, and Financial Services Sales Agents detail 60 24.1% 0.01% $23.54 $34.79 $72,360 10.4%
41-3099 Sales Representatives, Services, All Other detail 12,570 6.4% 2.77% $19.51 $21.93 $45,620 3.1%
41-4010 Sales Representatives, Wholesale and Manufacturing broad 1,090 15.6% 0.24% $19.02 $26.17 $54,440 9.5%
41-4011 Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products detail 90 46.7% 0.02% $18.55 $24.52 $50,990 5.9%
41-4012 Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products detail 1,000 16.5% 0.22% $19.05 $26.32 $54,740 10.3%
41-9000 Other Sales and Related Workers minor 130,080 2.6% 28.72% $9.99 $11.17 $23,230 1.0%
41-9010 Models, Demonstrators, and Product Promoters broad (8) (8) (8) $10.61 $12.21 $25,400 8.5%
41-9011 Demonstrators and Product Promoters detail (8) (8) (8) $10.61 $12.21 $25,400 8.5%
41-9031 Sales Engineers detail (8) (8) (8) $45.65 $45.74 $95,150 2.5%
41-9041 Telemarketers detail 129,530 2.7% 28.60% $9.98 $11.08 $23,040 0.9%
41-9090 Miscellaneous Sales and Related Workers broad 290 13.5% 0.06% $22.88 $23.64 $49,170 5.3%
41-9099 Sales and Related Workers, All Other detail 240 8.2% 0.05% $24.65 $26.09 $54,260 3.9%
43-0000 Office and Administrative Support Occupations major 256,900 2.0% 56.72% $12.27 $13.59 $28,260 0.7%
43-1011 First-Line Supervisors of Office and Administrative Support Workers detail 14,110 2.5% 3.11% $20.56 $22.22 $46,230 1.0%
43-2000 Communications Equipment Operators minor 19,090 5.3% 4.21% $10.75 $11.34 $23,590 1.3%
43-2011 Switchboard Operators, Including Answering Service detail 17,880 5.6% 3.95% $10.76 $11.24 $23,380 1.3%
43-2021 Telephone Operators detail 1,210 14.9% 0.27% $10.39 $12.78 $26,580 4.7%
43-3000 Financial Clerks minor 8,500 8.6% 1.88% $14.86 $15.57 $32,390 2.4%
43-3011 Bill and Account Collectors detail 5,100 10.5% 1.12% $14.05 $15.25 $31,720 3.5%
43-3021 Billing and Posting Clerks detail 440 13.7% 0.10% $13.53 $14.06 $29,250 6.0%
43-3031 Bookkeeping, Accounting, and Auditing Clerks detail 2,300 20.4% 0.51% $15.88 $16.14 $33,560 2.2%
43-3051 Payroll and Timekeeping Clerks detail 350 5.5% 0.08% $16.75 $17.49 $36,380 1.6%
43-3099 Financial Clerks, All Other detail 290 16.4% 0.07% $16.42 $16.75 $34,840 7.2%
43-4000 Information and Record Clerks minor 200,960 2.3% 44.37% $12.00 $13.00 $27,040 0.8%
43-4041 Credit Authorizers, Checkers, and Clerks detail 920 26.9% 0.20% $15.63 $17.47 $36,340 6.4%
43-4051 Customer Service Representatives detail 190,100 2.4% 41.97% $11.96 $12.97 $26,990 0.8%
43-4071 File Clerks detail 170 18.0% 0.04% $11.60 $12.86 $26,750 3.2%
43-4111 Interviewers, Except Eligibility and Loan detail 290 31.8% 0.06% $11.04 $11.48 $23,870 5.8%
43-4131 Loan Interviewers and Clerks detail 190 0.0% 0.04% $15.77 $15.92 $33,120 2.6%
43-4151 Order Clerks detail 5,620 10.8% 1.24% $12.68 $13.55 $28,190 3.4%
43-4161 Human Resources Assistants, Except Payroll and Timekeeping detail 620 4.6% 0.14% $16.09 $16.43 $34,180 1.3%
43-4171 Receptionists and Information Clerks detail 1,530 23.6% 0.34% $11.18 $11.73 $24,400 2.1%
43-4181 Reservation and Transportation Ticket Agents and Travel Clerks detail (8) (8) (8) $9.34 $10.55 $21,950 4.2%
43-4199 Information and Record Clerks, All Other detail 230 21.1% 0.05% $16.05 $15.86 $32,990 4.2%
43-5000 Material Recording, Scheduling, Dispatching, and Distributing Workers minor 5,240 14.6% 1.16% $13.82 $15.57 $32,380 4.6%
43-5021 Couriers and Messengers detail 80 43.6% 0.02% $11.16 $13.18 $27,400 6.9%
43-5030 Dispatchers broad (8) (8) (8) $10.99 $13.54 $28,170 10.8%
43-5031 Police, Fire, and Ambulance Dispatchers detail 440 48.4% 0.10% $19.57 $19.22 $39,980 7.5%
43-5061 Production, Planning, and Expediting Clerks detail (8) (8) (8) $17.54 $18.57 $38,620 4.8%
43-5071 Shipping, Receiving, and Traffic Clerks detail 380 18.2% 0.08% $11.30 $12.79 $26,610 4.6%
43-5081 Stock Clerks and Order Fillers detail 510 23.9% 0.11% $11.44 $11.97 $24,890 3.5%
43-5111 Weighers, Measurers, Checkers, and Samplers, Recordkeeping detail 120 18.7% 0.03% $13.99 $15.05 $31,300 4.1%
43-6010 Secretaries and Administrative Assistants broad 3,660 7.6% 0.81% $16.17 $17.00 $35,350 1.6%
43-6011 Executive Secretaries and Executive Administrative Assistants detail 620 6.7% 0.14% $21.66 $22.58 $46,960 2.5%
43-6014 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive detail 3,040 9.0% 0.67% $15.43 $15.87 $33,010 1.7%
43-9000 Other Office and Administrative Support Workers minor 5,340 3.8% 1.18% $12.62 $13.39 $27,850 1.2%
43-9011 Computer Operators detail 140 17.4% 0.03% $14.66 $16.19 $33,660 5.4%
43-9020 Data Entry and Information Processing Workers broad 890 5.9% 0.20% $10.96 $11.90 $24,750 2.4%
43-9021 Data Entry Keyers detail 880 5.9% 0.19% $10.93 $11.81 $24,550 2.4%
43-9051 Mail Clerks and Mail Machine Operators, Except Postal Service detail 430 23.0% 0.09% $12.56 $13.11 $27,260 3.2%
43-9061 Office Clerks, General detail 3,170 4.6% 0.70% $12.79 $13.40 $27,880 1.3%
43-9071 Office Machine Operators, Except Computer detail 80 13.8% 0.02% $11.49 $12.55 $26,100 4.7%
43-9111 Statistical Assistants detail 30 35.9% 0.01% $18.37 $19.93 $41,450 9.9%
43-9199 Office and Administrative Support Workers, All Other detail 580 5.6% 0.13% $13.70 $14.55 $30,260 4.8%
49-0000 Installation, Maintenance, and Repair Occupations major 1,990 4.5% 0.44% $26.86 $26.05 $54,190 2.7%
49-1011 First-Line Supervisors of Mechanics, Installers, and Repairers detail 230 15.4% 0.05% $31.89 $32.86 $68,350 3.2%
49-2000 Electrical and Electronic Equipment Mechanics, Installers, and Repairers minor 1,010 5.6% 0.22% $27.43 $26.76 $55,670 2.4%
49-2020 Radio and Telecommunications Equipment Installers and Repairers broad 990 5.6% 0.22% $27.48 $26.82 $55,790 2.4%
49-2022 Telecommunications Equipment Installers and Repairers, Except Line Installers detail 980 5.6% 0.22% $27.44 $26.82 $55,790 2.4%
49-9000 Other Installation, Maintenance, and Repair Occupations minor 720 7.6% 0.16% $24.57 $23.15 $48,150 8.3%
49-9050 Line Installers and Repairers broad 40 20.1% 0.01% $28.00 $27.22 $56,610 5.3%
49-9052 Telecommunications Line Installers and Repairers detail 40 20.1% 0.01% $28.00 $27.22 $56,610 5.3%
49-9071 Maintenance and Repair Workers, General detail 310 17.4% 0.07% $14.75 $15.88 $33,030 4.7%
51-0000 Production Occupations major 270 11.8% 0.06% $13.29 $14.61 $30,400 5.6%
51-1011 First-Line Supervisors of Production and Operating Workers detail 40 17.0% 0.01% $20.68 $21.51 $44,740 4.4%
51-5110 Printing Workers broad 90 27.6% 0.02% $15.91 $15.97 $33,220 4.2%
51-5112 Printing Press Operators detail 70 29.1% 0.02% $15.40 $15.54 $32,310 3.6%
51-9000 Other Production Occupations minor 140 4.3% 0.03% $11.24 $11.78 $24,500 4.1%
53-0000 Transportation and Material Moving Occupations major 340 20.1% 0.08% $11.09 $13.10 $27,240 5.5%
53-3000 Motor Vehicle Operators minor 120 36.7% 0.03% $13.38 $15.02 $31,250 11.6%
53-3030 Driver/Sales Workers and Truck Drivers broad 110 38.0% 0.02% $13.53 $15.19 $31,590 12.9%
53-3033 Light Truck or Delivery Services Drivers detail 110 38.0% 0.02% $13.53 $15.19 $31,590 12.9%
53-7000 Material Moving Workers minor 210 22.0% 0.05% $10.25 $11.22 $23,340 3.7%
53-7060 Laborers and Material Movers, Hand broad 190 23.6% 0.04% $9.98 $10.96 $22,800 3.8%
53-7062 Laborers and Freight, Stock, and Material Movers, Hand detail 40 28.3% 0.01% $13.31 $13.97 $29,050 7.0%
53-7064 Packers and Packagers, Hand detail 150 28.7% 0.03% $9.64 $10.14 $21,080 3.4%

About May 2012 National Industry-Specific Occupational Employment and Wage Estimates

(1) Estimates for detailed occupations do not sum to the totals because the totals include occupations not shown separately. Estimates do not include self-employed workers.

(2) Annual wages have been calculated by multiplying the hourly mean wage by a "year-round, full-time" hours figure of 2,080 hours; for those occupations where there is not an hourly mean wage published, the annual wage has been directly calculated from the reported survey data.

(3) The relative standard error (RSE) is a measure of the reliability of a survey statistic. The smaller the relative standard error, the more precise the estimate.

(8) Estimate not released.



Other OES estimates and related information:

May 2012 National Occupational Employment and Wage Estimates (cross-industry estimates)

May 2012 State Occupational Employment and Wage Estimates (cross-industry estimates)

May 2012 Metropolitan and Nonmetropolitan Area Occupational Employment and Wage Estimates (cross-industry estimates)

May 2012 National Industry-Specific Occupational Employment and Wage Estimates

May 2012 Occupation Profiles

Technical notes

 

Last Modified Date: March 29, 2013