Occupational Employment and Wages, May 2012

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
2,299,750 0.5 % $15.92 $33,110 0.2 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $9.38 $11.61 $14.70 $18.79 $24.00
Annual Wage (2) $19,500 $24,140 $30,580 $39,080 $49,930


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 211,160 25.54 $13.13 $27,300
Agencies, Brokerages, and Other Insurance Related Activities 128,230 14.26 $16.79 $34,920
Insurance Carriers 127,110 10.98 $17.55 $36,500
Depository Credit Intermediation 113,370 6.56 $16.03 $33,350
Employment Services 95,160 3.05 $13.87 $28,840

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 211,160 25.54 $13.13 $27,300
Cable and Other Subscription Programming 13,950 18.86 $18.74 $38,980
Wireless Telecommunications Carriers (except Satellite) 29,150 17.80 $16.53 $34,380
Agencies, Brokerages, and Other Insurance Related Activities 128,230 14.26 $16.79 $34,920
Activities Related to Credit Intermediation 36,570 13.75 $15.09 $31,390

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Pipeline Transportation of Natural Gas 560 2.00 $25.79 $53,640
Railroad Rolling Stock Manufacturing 130 0.59 $23.56 $49,010
Aerospace Product and Parts Manufacturing 1,770 0.36 $23.38 $48,630
Support Activities for Mining 100 0.03 $23.29 $48,440
Natural Gas Distribution 9,250 8.67 $23.23 $48,310


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Texas 208,170 19.68 1.11 $14.30 $29,740
California 200,450 14.01 0.79 $18.68 $38,860
Florida 183,320 25.20 1.43 $13.98 $29,090
New York 143,180 16.76 0.95 $17.71 $36,830
Illinois 107,290 19.02 1.08 $17.11 $35,590




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Utah 35,460 29.53 1.67 $14.31 $29,760
Arizona 61,500 25.47 1.44 $15.00 $31,190
Florida 183,320 25.20 1.43 $13.98 $29,090
Idaho 14,790 24.71 1.40 $13.31 $27,690
Georgia 92,760 24.31 1.38 $16.18 $33,650




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 5,730 8.76 0.50 $20.13 $41,880
Massachusetts 49,730 15.53 0.88 $18.80 $39,100
California 200,450 14.01 0.79 $18.68 $38,860
Connecticut 28,520 17.60 1.00 $18.66 $38,810
Alaska 2,710 8.51 0.48 $17.92 $37,260





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 81,380 15.78 0.89 $19.10 $39,730
Chicago-Joliet-Naperville, IL Metropolitan Division 70,970 19.49 1.10 $17.99 $37,410
Atlanta-Sandy Springs-Marietta, GA 62,910 27.82 1.58 $17.22 $35,820
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 56,710 14.65 0.83 $18.08 $37,600
Dallas-Plano-Irving, TX Metropolitan Division 50,690 24.17 1.37 $15.95 $33,170
Phoenix-Mesa-Glendale, AZ 46,000 26.59 1.51 $15.45 $32,130
Houston-Sugar Land-Baytown, TX 45,340 17.17 0.97 $14.40 $29,950
Minneapolis-St. Paul-Bloomington, MN-WI 36,520 20.87 1.18 $18.12 $37,690
Philadelphia, PA Metropolitan Division 36,140 19.82 1.12 $18.12 $37,690
Tampa-St. Petersburg-Clearwater, FL 35,090 31.13 1.76 $14.83 $30,840