Occupational Employment and Wages, May 2012

43-2011 Switchboard Operators, Including Answering Service

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
125,490 1.1 % $12.91 $26,860 0.3 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $8.79 $10.16 $12.20 $14.82 $18.18
Annual Wage (2) $18,280 $21,140 $25,370 $30,820 $37,810


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 18,360 2.22 $11.28 $23,460
General Medical and Surgical Hospitals 17,760 0.34 $13.12 $27,280
Automobile Dealers 11,000 1.02 $11.63 $24,190
Offices of Physicians 8,860 0.37 $13.10 $27,260
Traveler Accommodation 6,490 0.37 $13.95 $29,010

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 18,360 2.22 $11.28 $23,460
Insurance and Employee Benefit Funds 490 1.09 $14.82 $30,830
Automobile Dealers 11,000 1.02 $11.63 $24,190
Psychiatric and Substance Abuse Hospitals 950 0.41 $13.00 $27,040
Traveler Accommodation 6,490 0.37 $13.95 $29,010

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Basic Chemical Manufacturing 70 0.05 $20.82 $43,310
Other Financial Investment Activities 180 0.05 $17.00 $35,360
Management, Scientific, and Technical Consulting Services 90 0.01 $16.37 $34,050
Securities and Commodity Contracts Intermediation and Brokerage 180 0.04 $16.28 $33,870
Federal Executive Branch (OES Designation) 600 0.03 $16.18 $33,650


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
California 14,820 1.04 1.08 $14.28 $29,700
Texas 9,720 0.92 0.95 $12.06 $25,080
New York 8,980 1.05 1.09 $14.29 $29,720
Illinois 7,680 1.36 1.41 $12.83 $26,690
Florida 6,740 0.93 0.96 $11.90 $24,760




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Nevada 2,070 1.84 1.91 $14.10 $29,340
Louisiana 2,840 1.52 1.58 $11.38 $23,670
Vermont 440 1.50 1.55 $12.67 $26,350
Illinois 7,680 1.36 1.41 $12.83 $26,690
Mississippi 1,440 1.33 1.38 $11.06 $23,000




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 560 0.85 0.88 $17.55 $36,510
Hawaii 700 1.18 1.23 $16.18 $33,660
Alaska 170 0.55 0.57 $15.26 $31,740
Rhode Island 370 0.83 0.86 $14.37 $29,880
Washington 1,870 0.68 0.70 $14.35 $29,850





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 4,400 0.85 0.89 $15.53 $32,300
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 3,850 1.00 1.03 $14.22 $29,590
Chicago-Joliet-Naperville, IL Metropolitan Division 3,680 1.01 1.05 $14.21 $29,560
Houston-Sugar Land-Baytown, TX 2,270 0.86 0.89 $12.42 $25,830
Atlanta-Sandy Springs-Marietta, GA 2,220 0.98 1.02 $12.94 $26,910
Santa Ana-Anaheim-Irvine, CA Metropolitan Division 2,210 1.57 1.63 $13.35 $27,770
Boston-Cambridge-Quincy, MA NECTA Division 2,050 1.20 1.25 $14.08 $29,280
Philadelphia, PA Metropolitan Division 1,870 1.02 1.06 $13.93 $28,980
Dallas-Plano-Irving, TX Metropolitan Division 1,780 0.85 0.88 $13.86 $28,830
Washington-Arlington-Alexandria, DC-VA-MD-WV Metropolitan Division 1,750 0.75 0.78 $14.34 $29,830


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