Occupational Employment and Wages, May 2011

43-4051 Customer Service Representatives

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Excludes individuals whose duties are primarily installation, sales, or repair.


National estimates for this occupation
Industry profile for this occupation
Geographic profile for this occupation

National estimates for this occupation: Top

Employment estimate and mean wage estimates for this occupation:

Employment (1) Employment
RSE (3)
Mean hourly
wage
Mean annual
wage (2)
Wage RSE (3)
2,212,820 0.5 % $15.92 $33,120 0.2 %

Percentile wage estimates for this occupation:

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $9.44 $11.64 $14.72 $18.75 $23.94
Annual Wage (2) $19,620 $24,220 $30,610 $39,010 $49,800


Industry profile for this occupation: Top

Industries with the highest published employment and wages for this occupation are provided. For a list of all industries with employment in this occupation, see the Create Customized Tables function.

Industries with the highest levels of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 195,620 24.00 $13.10 $27,240
Insurance Carriers 125,730 10.82 $17.30 $35,980
Agencies, Brokerages, and Other Insurance Related Activities 121,340 13.85 $16.86 $35,070
Depository Credit Intermediation 110,080 6.43 $15.82 $32,900
Employment Services 92,000 3.12 $13.98 $29,070

Industries with the highest concentration of employment in this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Business Support Services 195,620 24.00 $13.10 $27,240
Satellite Telecommunications 3,510 22.58 $15.24 $31,690
Wireless Telecommunications Carriers (except Satellite) 33,350 19.64 $16.50 $34,330
Cable and Other Subscription Programming 13,900 17.63 $17.11 $35,590
Agencies, Brokerages, and Other Insurance Related Activities 121,340 13.85 $16.86 $35,070

Top paying industries for this occupation:

Industry Employment (1) Percent of industry employment Hourly mean wage Annual mean wage (2)
Oil and Gas Extraction 40 0.02 $24.42 $50,800
Aerospace Product and Parts Manufacturing 1,650 0.35 $23.37 $48,610
Petroleum and Coal Products Manufacturing 580 0.53 $23.18 $48,220
Pharmaceutical and Medicine Manufacturing 3,110 1.17 $23.11 $48,080
Computer and Peripheral Equipment Manufacturing 2,170 1.37 $22.64 $47,090


Geographic profile for this occupation: Top

States and areas with the highest published employment, location quotients, and wages for this occupation are provided. For a list of all areas with employment in this occupation, see the Create Customized Tables function.





States with the highest employment level in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Texas 207,370 20.12 1.17 $14.61 $30,390
California 195,970 13.96 0.81 $18.63 $38,740
Florida 167,010 23.35 1.35 $14.25 $29,630
New York 140,500 16.67 0.97 $17.44 $36,270
Illinois 101,120 18.14 1.05 $16.78 $34,890




States with the highest concentration of jobs and location quotients in this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
Utah 33,120 28.40 1.65 $13.69 $28,470
Arizona 60,350 25.35 1.47 $15.54 $32,330
Idaho 14,260 24.06 1.39 $12.93 $26,900
Georgia 90,720 24.01 1.39 $16.06 $33,410
Florida 167,010 23.35 1.35 $14.25 $29,630




Top paying States for this occupation:

State Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
District of Columbia 6,910 10.72 0.62 $19.79 $41,160
California 195,970 13.96 0.81 $18.63 $38,740
Connecticut 28,030 17.42 1.01 $18.59 $38,670
Massachusetts 49,080 15.55 0.90 $18.29 $38,050
Delaware 7,020 17.40 1.01 $17.75 $36,930





Metropolitan areas with the highest employment level in this occupation:

Metropolitan area Employment (1) Employment per thousand jobs Location quotient (9) Hourly mean wage Annual mean wage (2)
New York-White Plains-Wayne, NY-NJ Metropolitan Division 79,930 15.79 0.92 $18.90 $39,320
Chicago-Joliet-Naperville, IL Metropolitan Division 67,630 18.88 1.09 $17.53 $36,460
Atlanta-Sandy Springs-Marietta, GA 63,250 28.39 1.65 $17.00 $35,360
Los Angeles-Long Beach-Glendale, CA Metropolitan Division 55,660 14.56 0.84 $18.14 $37,720
Dallas-Plano-Irving, TX Metropolitan Division 47,780 23.36 1.35 $16.22 $33,730
Phoenix-Mesa-Glendale, AZ 45,940 27.04 1.57 $16.08 $33,440
Houston-Sugar Land-Baytown, TX 45,820 17.96 1.04 $14.85 $30,890
Philadelphia, PA Metropolitan Division 33,880 18.67 1.08 $18.40 $38,280
Minneapolis-St. Paul-Bloomington, MN-WI 32,710 19.11 1.11 $17.96 $37,360
Tampa-St. Petersburg-Clearwater, FL 31,340 28.53 1.65 $14.87 $30,940